On-Demand Webinar:

How to Solve 3 Major Customer Service Complaints About Your Call Center

Customer service has quickly become one of the most important differentiators among businesses today. The majority of consumers (79%) prefer to contact your customer service department by phone compared to other channels.

Yet, only 26% of consumers responded positively when asked if they believe call centers provide great support. Where are call centers falling short? Frustrating phone menus, excruciating hold times, and repeating information are the 3 major customer service complaints related to call centers.

 

Achieve the ultimate caller experience by eliminating these complaints:

  • Phone Menu Hell
  • Long Hold Times
  • Repeating Information
Who should watch:
  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media