Customer service has quickly become one of the most important differentiators among businesses today. The majority of consumers (79%) prefer to contact your customer service department by phone compared to other channels.
Yet, only 26% of consumers responded positively when asked if they believe call centers provide great support. Where are call centers falling short? Frustrating phone menus, excruciating hold times, and repeating information are the 3 major customer service complaints related to call centers.
Achieve the ultimate caller experience by eliminating these complaints: