Top 5 Customer Experience Trends for 2013
Delivering a superior customer experience is a top priority for most contact centers and service organizations. In this one hour webinar you’ll gain an extensive understanding of the trends affecting the customer experience.
We talk about:
- The Impact of Self-Service
- Multi-Channel Trends
- Social Customer Experience
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media