The #1 Way to Smooth Out Volume Spikes in Your Call Center
In this one hour webinar you’ll learn about the number one way to manage call center spikes. You’ll also hear from Chris Abel, Director of Contact Center Operations at Bright Horizons Family Solutions, who will talk about how his company seized the opportunity to smooth out volume spikes and offer a great customer service experience.
We talk about:
- Tips on eliminating hold time
- How to reduce abandonment rates
- A proven way of lowering telco costs
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media