Call-Back Solutions for the Call Center

Top 5 Contact Center Trends for 2014

On-Demand Webinar

Watch this informative webinar!
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IWebinar: Top 5 Contact Center Trends for 2014n this one hour webinar you’ll learn the top 5 hottest trends shaping the call center.

 

We talk about:

  • The Cloud and the Winds of Change
  • The Value of Metrics
  • The Customer Experience
  • Channel Preferences
  • The Social Contact Center

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media