On-Demand Webinar:

Top 5 Contact Center Trends for 2014

In this one hour webinar you’ll learn the top 5 hottest trends shaping the call center.

We talk about:

Webinar: Top 5 Contact Center Trends for 2014

  • The Cloud and the Winds of Change
  • The Value of Metrics
  • The Customer Experience
  • Channel Preferences
  • The Social Contact Center

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media