Call-Back Solutions for the Call Center

What Are the Top CX Metrics for Improving Your Contact Center?

On-Demand Webinar

Watch this informative webinar!

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In this one-hour webinar, you’ll learn the top metrics for measuring CX when using one contact channel or multiple contact channels.

 

We talk about:

  • The Top CX Metrics
  • The Importance of a Seamless ExperienceWhat Are the Top CX Metrics for Improving Your Contact Center
  • Achieving Enterprise-Wide Success
  • Plus, so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Channel Performance

 

Speakers:

 

Andrea PowAndrea Pow, SVP of Client Advocacy, SQM Group

Andrea Pow, BComm, is the Senior Vice President of Client Advocacy with SQM Group. She brings over 15 years of customer relations, business, and training development experience.

 

 

 

Shai BergerShai Berger, Co-Founder and CEO, Fonolo

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.