In this one-hour webinar, you’ll learn the top metrics for measuring CX when using one contact channel or multiple contact channels.
We talk about:
Who should watch:
Andrea Pow, SVP of Client Advocacy, SQM Group
Andrea Pow, BComm, is the Senior Vice President of Client Advocacy with SQM Group. She brings over 15 years of customer relations, business, and training development experience.
Shai Berger, Co-Founder and CEO, Fonolo
Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.