Call-Back Solutions for the Call Center

6 Steps to the Ultimate Social Contact Center

Follow the six best practices outlined to build an amazing social contact center.

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6 Steps to the Ultimate Social Contact Center

As more organizations introduce social media into their contact center strategy, customer service executives are asking themselves: “What steps must I take to overcome the challenges of providing effective social customer support?”

 

Download our free white paper and follow the six best practices outlined to build an amazing social contact center.

 

You will discover:

  • How to identify social media goals and metrics
  • The characteristics of the social customer
  • Social etiquette standards to follow
  • And three more important best practices