Top 10 Call Center Trends 2013
The call center space is going through an exciting and speedy transformation, quite unprecedented in its long history. Emerging technologies, changing consumer behaviors, and fierce competition present new challenges and exciting opportunities for managers.
Download our free whitepaper to see how these 10 key trends can help reshape your call center strategy.
- Growth in cloud-based infrastructure
- Impact of smartphones
- Effects from gamification
- Importance of accurate customer feedback
- Video support to enhance consumer experiences
- And 5 more important trends