Top 10 Call Center Trends for 2012
The call center industry is evolving at a rapid pace, driven by advancements in technology and consumer behavior. Social media, smartphones and emotion detection are just a few of the changes that are transforming the industry.
Download our free whitepaper and use these 10 important trends to shape your call center strategy.
You will discover:
- The impact of “Voice of the Customer” programs
- How scheduled call-backs can boost efficiency
- The impact of the cloud
- And seven more essential trends