Top 10 Call Center Trends for 2012

The call center industry is evolving at a rapid pace, driven by advancements in technology and consumer behavior. Social media, smartphones and emotion detection are just a few of the changes that are transforming the industry.

Download our free whitepaper and use these 10 important trends to shape your call center strategy.

 

You will discover:

  • The impact of “Voice of the Customer” programs
  • How scheduled call-backs can boost efficiency
  • The impact of the cloud
  • And seven more essential trends