Call-Back Solutions for the Call Center

Why Call-Backs Are Important for Every Contact Center

On-Demand Webinar

Watch this informative webinar!
  1. In accordance with the Fonolo Privacy Policy, you must check the box to demonstrate express consent.

Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing costs with call-back technology.


We talk about:Why Call-Backs Are Important for Every Contact Center

  • Why Call-Backs are Important for Every Call Center
  • Different Ways Call-Back Solutions Can Work
  • A Customer Success Story
  • How to Calculate ROI
  • Best Practices for Choosing a Solution

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience


Shai BergerFonolo LogoShai Berger, CEO, Fonolo


As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.



Mass Insurance Logo

Sam PirreraSam Pirrera, VP of Insurance Distribution, Mass Insurance


Sam Pirrera oversees day-to-day service and operations at Mass Insurance Brokers Limited. With a passion for quality, he has been the leader for the customer service team since 2010.



CRMXchange Logo