Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing costs with call-back technology.
We talk about:
Who should watch:
Shai Berger, CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
Sam Pirrera, VP of Insurance Distribution, Mass Insurance
Sam Pirrera oversees day-to-day service and operations at Mass Insurance Brokers Limited. With a passion for quality, he has been the leader for the customer service team since 2010.