On-Demand Google Hangout:

4 Call Center Trends to Watch in 2015

Gain the insights you need to make informed decisions for the year ahead. Learn the top 4 call center trends for 2015 in this online roundtable and hear from experts like Kristoffer Lentz, Chris Bright, Kevin Brown and more! (Here’s the full list of speakers.)

We talk about:

  • Gamification4 Call Center Trends to Watch in 2015
  • Mobile Engagement
  • Omni-Channel Experience
  • Workforce Optimization
  • Plus so Much More!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

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