The Number One Name in Call-Back Solutions

Find out why an increasing number of contact centers are realizing the benefits of Fonolo's call-back technology.

Call Back Solution-

Reap the rewards of our patented contact center technology.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

//How Fonolo Empowers Your Business

Eliminate hold time and boost customer service.

Call-backs are a customer experience no-brainer: Improve metrics, increase ROI, and smooth out call spikes with the click
of a button.
Discover Voice Call-Backs

Eliminate hold time with call backs
Fonolo Portal

Real-time call center analytics at your fingertips.

Stay in the know with instant insights into your contact center’s activity with the Fonolo Portal.
Discover the Fonolo Portal

Customized call-backs on phone, web, and mobile.

Deliver an exceptional customer experience by offering call-backs on any channel, at any time.
Discover Visual IVR

Visual IVR | Interactive Voice Responce

How It Works

Your contact center is swamped with customer calls Your contact center is swamped with customer calls

Your contact center is swamped with customer calls

When all your agents are busy, your customers are left waiting on hold.

Give your customer the option to 'Press 1' for a call-back

When a call-back request is made, the call is transferred to Fonolo and your customer hangs up.

Fonolo waits on hold so your customer doesn't have to

Our SaaS solution places a new call to your contact center on behalf of the customer.

Ring! A happy customer is connected with your agent

Your agent will answer a regular inbound call with CTI data intact. Then, your customer receives a call from Fonolo with a live agent on the line.

Millions of Customers Save Time with Fonolo

10 M revenue growth

$10Min revenue growth

Decrease Abandon Rate

60%decrease in Abandon Rate

Meet our world-class customers

  • IndustryHealth and Nutrition
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryHVAC Sales and Service
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    A headshot of M. Edelman from Stanford Federal Credit Union
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Fonolo Portal

Discover all the features that can empower your call center.

See Us in Action

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