The Number One Name in Call-Back Solutions

Find out why an increasing number of contact centers are realizing the benefits of Fonolo's call-back technology.

Reap the rewards with our patented contact center technology.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

How we help you

Eliminate hold time and boost customer service.

Call-backs are a customer experience no-brainer: Improve metrics, increase ROI, and smooth out call spikes with the click
of a button.
Discover Voice Call-Backs

Eliminate hold time with call backs
Call Backs Smart Portal

Real-time call center analytics at your fingertips.

Stay in the know with instant insights into your contact center’s activity with the Fonolo Portal.
Discover the Fonolo Portal

Customized call-backs on phone, web, and mobile.

Deliver an exceptional customer experience by offering call-backs on any channel, at any time.
Discover visual IVR

Visual IVR | Interactive Voice Responce

How It Works

Offer Your Customer a Call-Back

When hold times get too long and all your agents are currently busy, offer your customer a call-back.

Give customers the option to "Press ‘1’ to get a call-back from the next available agent." The call is transferred to the Fonolo cloud.

Fonolo places a call to your phone system and waits on hold for an agent. This call can be placed to a SIP address or main toll-free number.

Your agents answer the call normally.

Fonolo places a call-back to the customer and connects them to the agent.

If the customer is unavailable, the agent can easily re-schedule the call-back or leave a message.

Offer your customer a call-back

When hold times get too long and all your agents are currently busy, offer your customer a call-back.

Give customers the option to "Press ‘1’ to get a call-back from the next available agent." The call is transferred to the Fonolo cloud.

Your customer hangs up and Fonolo waits on hold for them

Fonolo places a call to your phone system and waits on hold for an agent. This call can be placed to a SIP address or main toll-free number.

Your agents answer the call normally.

Ring! A happy customer is connected

Fonolo places a call-back to the customer and connects them to the agent.

If the customer is unavailable, the agent can easily re-schedule the call-back or leave a message.

Millions of Customers Save Time with Fonolo

10 M revenue growth

$10Min revenue growth

60%decrease in Abandon Rate

Fonolo Portal

Discover all the features that can empower your call center.

See Us in Action

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