Call-Back Solutions for the Call Center

4 Ways to Turn Your Call Center into an Omni-Channel Workhorse

On-Demand Webinar

Watch this informative webinar!
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The path towards omni-channel adoption is no easy task. Discover how you can turn your contact center into an omni-channel workhorse!

 

We talk about:

  • 4 Ways to Turn Your Call Center into an Omni-Channel WorkhorseDistinguishing Multi-Channel and Omni-Channel
  • Mapping the Customer Journey
  • Prioritizing the Channel Experience
  • Picking the Right Omni-Channel Technology
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

 

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Speakers:

Shai Berger, Co-Founder and CEO, Fonolo

 

Shai Berger

As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.