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Customer Experience Trends in 2019

6 important CX trends for you to monitor in 2019.

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If you’re starting to forge your customer experience strategy for 2019, you are not alone. Join us as we adjust your set and help you dial in your CX strategy with our annual report on key CX trends.
 
The Top CX Trends to Watch in 2019

What’s Inside:
 

  • Live Better Electronically: AI and the Customer Experience
  • Breaking the Fourth Wall: “Doing” Interactions Well
  • Control the Remote, Control the World
  • Change the Channel: Prioritizing Omnichannel in Customer Experience
  • Be Kind, Please Rewind: Experience Overtakes Price and Product
  • Tuning your Antenna for Personalization