On-Demand Google Hangout:

Top 3 Questions About Multi-Channel Customer Service

Discover which steps can lead to better multi-channel performance in this live panel discussion. (Here’s the full list of speakers.)

We answer these questions and more:Top 3 Questions About Multi-Channel Customer Service

  • What’s the right balance of resources between channels?
  • How do you adapt to the preferences of the next generation of consumers?
  • How do you maintain a consistent experience across multiple channels?

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media