On-Demand Google Hangout:
Top 3 Questions About Multi-Channel Customer Service
Discover which steps can lead to better multi-channel performance in this live panel discussion. (Here’s the full list of speakers.)
We answer these questions and more:
- What’s the right balance of resources between channels?
- How do you adapt to the preferences of the next generation of consumers?
- How do you maintain a consistent experience across multiple channels?
Who should watch:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media