Call-Back Solutions for the Call Center

The Top Contact Center Trends to Watch in 2019

Understanding these trends will help strengthen your contact center game

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It’s a bird. It’s a plane! No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered.

 

The Top Contact Center Trends to Watch in 2019

 

What’s Inside:

 

  • Gamification in the Contact Center
  • Investing in Agents
  • Voice-Powered Technology (VPT)
  • Artificial Intelligence (AI): Hero or Villain?
  • Cracking Down on Hold-Times
  • Social Media as a Contact Center Touchpoint