On-Demand Webinar:

Top 4 Contact Center Trends for 2015

Top 4 Contact Center Trends for 2015

Adapting to changes in the call center industry has become an annual requirement; this is especially true for organizations that stay in tune with the latest trends.

In this one hour webinar you’ll learn the top 4 hottest trends shaping the call center industry.

We talk about:

  • Cloud-Based Contact Centers: Why the cloud revolution is impacting every aspect of contact center technology.
  • SMS: One of the oldest communication channels is gaining new relevance – but has it already peaked?
  • Video Support: Is Amazon’s Mayday the model for the future or a one-hit wonder?
  • Omni-Channel: The central challenge in customer service today is managing the customer journey across different channels.
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media