Adapting to changes in the call center industry has become an annual requirement; this is especially true for organizations that stay in tune with the latest trends.
In this one hour webinar you’ll learn the top 4 hottest trends shaping the call center industry.
We talk about:
- Cloud-Based Contact Centers: Why the cloud revolution is impacting every aspect of contact center technology.
- SMS: One of the oldest communication channels is gaining new relevance – but has it already peaked?
- Video Support: Is Amazon’s Mayday the model for the future or a one-hit wonder?
- Omni-Channel: The central challenge in customer service today is managing the customer journey across different channels.
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media