On-Demand Webinar:

Connecting your Call Center to the Smartphone Revolution

In this one hour webinar you’ll learn how smartphones have impacted call centers, as well as how your organization can easily tap into and deploy new technologies to better service your customers. You’ll also hear from Mark Edelman, a top executive from a US credit union, who will talk about how his company seized the opportunity to offer a great customer service experience.

 

We talk about:

  • Smartphone adoption ratesConnecting your Call Center to the Smartphone Revolution
  • How to replace hold-time with a call-back
  • Tools to enhance your mobile apps
  • Tips for lowering handle times
  • Case study: 1st United Services Credit Union

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

 

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