Customer Loyalty in the Era of Social Media

It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout Social, 74% of consumers rely on social networks to guide purchase decisions. Companies cannot afford to ignore this channel!

Download our free whitepaper to learn how your call center can make the most of  social media opportunities and manage the risks.

Customer Loyalty in the Era of Social Media

 

What’s Inside:

  • Lessons From All Generations
  • Social Media and Your Brand
  • Ignore Social Media at Your Peril
  • Win People Over and Win Them Back
  • Damage Control: Where the Contact Center Shines
  • Today’s Best Practices and Quick Tips