Call-Back Solutions for the Call Center

Customer Loyalty in the Era of Social Media

Learn how your call center can make the most of  social media opportunities.

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Customer Loyalty in the Era of Social Media

It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout Social, 74% of consumers rely on social networks to guide purchase decisions. Companies cannot afford to ignore this channel!



What’s Inside:

  • Lessons From All Generations
  • Social Media and Your Brand
  • Ignore Social Media at Your Peril
  • Win People Over and Win Them Back
  • Damage Control: Where the Contact Center Shines
  • Today’s Best Practices and Quick Tips