The US Contact Center Decision Maker’s Guide 2012
Every year, analyst firm Contact Babel releases a report that covers all aspects of the US contact center industry, drawing from a survey of over 200 call center managers. With over 160 figures, this 300 page report is the largest and most comprehensive study of its kind. It includes a section on virtual queuing and some information on Fonolo’s solution.
Download this free report today and learn:
- The average performance metrics for today’s call center
- The impact of virtual contact centers and homeworking
- The value of virtual queuing
- How call centers are using cloud-based solutions