The US Contact Center Decision Maker’s Guide 2012

Every year, analyst firm Contact Babel releases a report that covers all aspects of the US contact center industry, drawing from a survey of over 200 call center managers. With over 160 figures, this 300 page report is the largest and most comprehensive study of its kind. It includes a section on virtual queuing and some information on Fonolo’s solution.

Download this free report today and learn:

  • The average performance metrics for today’s call center
  • The impact of virtual contact centers and homeworking
  • The value of virtual queuing
  • How call centers are using cloud-based solutions