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Our Policy

This section is where you will find our SLA, Disaster Recovery Plan, Incident Response and Security Overview.
  • Business Continuity and Disaster Recovery

    Fonolo’s Business Continuity and Disaster Recovery Program ensures resiliency, recoverability, and contingency from significant business disruptions, such as local or...
  • Incident Response Plan

    We know that when our service in unavailable, your ability to service your customers is impaired, so we work hard...
  • Security Overview

    Fonolo has a dedicated security team that guides the implementation of controls, processes, and procedures governing the security of Fonolo...
  • Fonolo Service Level Agreement

    This Fonolo Service Level Agreement (“SLA”) governs the use of all Fonolo Services (“Services”) under the terms set out in...
  • Fonolo Privacy Policy

    Your Privacy is Important To Us! Effective May 23, 2018 Foncloud, Inc. (DBA Fonolo, herein known as “Fonolo”, “we”, or...
  • Fonolo Data Retention Policy

    Customer data is retained on the Fonolo platform for the life of the Fonolo service, and for 90 days after...
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Table of Contents

  • Useful Guides
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  • Our Policy
  • F.A.Q.s
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  • Configuration Guides
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  • Call-Back Portal
    • Telco
    • Stats
    • Manage
    • Custom Audio Prompts
    • Admin

Popular Articles

  • Fonolo Privacy Policy
  • AVAYA SIP Configuration Guide
  • What are Audio Prompts?
  • What to do if you have limited number of agents or channels/lines available?
  • Fonolo Service Level Agreement

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Knowledge Base Categories

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  • Phone System Integration Guides
  • Our Policy
  • Monitors
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  • Fonolo Implementation Guides
  • Fonolo Default Audio Prompts
  • F.A.Q.s
  • Downloads
  • Custom Audio Prompts
  • Contact Groups
  • Configuration Guides
  • Call-Back Profiles
  • Call-Back Portal
  • Call Routing
  • Call Details
  • Audio Profiles
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  • Admin
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  • Configuration Guides
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  • API Documentation
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  • Our Policy
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