SMS Profiles

Information on how to manage the SMS Notifications feature for your call-back product.

What is an SMS Profile?

An SMS Profile is a set of configurations and parameters that dictate how and when SMS notifications are sent to...
How To Add and Configure New SMS Profile

To add a new SMS Profile in your Call-Back Portal, go to MANAGE (1) > SMS Profiles (2), and click on the...
SMS Profiles – Passthrough

The phone number that is used for SMS Notifications to your Clients about their Call-Back is an Outbound Only number....
SMS Profiles – Updates

SMS Notifications under the Updates (1) tab allows you to specify when SMS notifications are sent to clients, as well...
SMS Profiles – Cancel

SMS Cancellations (1) allows the Client to cancel a call-back request simply by replying to their UPDATE message with an...