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SMS Profiles

Information on how to manage the SMS Notifications feature for your call-back product.
  • What is an SMS Profile?

    An SMS Profile is a set of configurations and parameters that dictate how and when SMS notifications are sent to...
  • How To Add and Configure New SMS Profile

    To add a new SMS Profile in your Call-Back Portal, go to MANAGE (1) > SMS Profiles (2), and click on the...
  • SMS Profiles – Passthrough

    The phone number that is used for SMS Notifications to your Clients about their Call-Back is an Outbound Only number....
  • SMS Profiles – Updates

    SMS Notifications under the Updates (1) tab allows you to specify when SMS notifications are sent to clients, as well...
  • SMS Profiles – Cancel

    SMS Cancellations (1) allows the Client to cancel a call-back request simply by replying to their UPDATE message with an...

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