Setting Call-Back Limits
Call-Backs are a beautiful thing. As just one component in offering a premium customer service experience, they not only make your...
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Useful Guides
Feature guides for some of the most popular Fonolo call-back features.
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Optimizing Scheduled Call-Backs
Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled... -
Using the Date Range Selector
The Date Range Selector (1) is a common function that can be found in many different parts of the Fonolo Portal,... -
Optimizing SMS Notifications
There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this... -
Customized Call-Back Alerts
Call Centers are busy places, and you have more important things to do than view stats and wait for problems... -
International Dialing
Fonolo International Dialing is a combination of features that, when used together, allow you to offer call-backs to Clients regardless of their geographic location....