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F.A.Q.s & Guides

Configuration guides for some of the most popular Fonolo call-back features.
  • Setting Call-Back Limits

    Call-Backs are a beautiful thing. As just one component in offering a premium customer service experience, they not only make your...
  • Optimizing Scheduled Call-Backs

    Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled...
  • Optimizing SMS Notifications

    There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this...