F.A.Q.s & Guides

Call-Backs are a beautiful thing. As just one component in offering a premium customer service experience, they not only make your...

Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled...

The Date Range Selector (1) is a common function that can be found in many different parts of the Fonolo Portal,...

There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this...

Call Centers are busy places, and you have more important things to do than view stats and wait for problems...