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F.A.Q.s

Check out these useful F.A.Q.s for commonly asked questions and answers on your Fonolo Call-backs!
  • Do my Agents NEED to press DTMF 1 to start a call-back?

    Yes! Fonolo uses a DTMF 1 press from one of your call center Agents to: Differentiate between hold music/announcement messages,...
  • Are Clients able to cancel a call-back after requesting one?

    Yes! There are a number of ways that Clients are able to cancel a call-back after they have requested one....
  • Business Continuity and Disaster Recovery

    Fonolo’s Business Continuity and Disaster Recovery Program ensures resiliency, recoverability, and contingency from significant business disruptions, such as local or...
  • Incident Response Plan

    We know that when our service in unavailable, your ability to service your customers is impaired, so we work hard...
  • Security Overview

    Fonolo has a dedicated security team that guides the implementation of controls, processes, and procedures governing the security of Fonolo...

Fonolo’s Status Page

Check to see the status of Fonolo's core services. Any incidents that may occur will be reported here.
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