Do my Agents NEED to press DTMF 1 to start a call-back?
Yes! Fonolo uses a DTMF 1 press from one of your call center Agents to: Differentiate between hold music/announcement messages,...
- Home
- Knowledge Base
- F.A.Q.s
F.A.Q.s
Check out these useful F.A.Q.s for commonly asked questions and answers on your Fonolo Call-backs!
-
-
Are Clients able to cancel a call-back after requesting one?
Yes! There are a number of ways that Clients are able to cancel a call-back after they have requested one.... -
Business Continuity and Disaster Recovery
Fonolo’s Business Continuity and Disaster Recovery Program ensures resiliency, recoverability, and contingency from significant business disruptions, such as local or... -
Incident Response Plan
We know that when our service in unavailable, your ability to service your customers is impaired, so we work hard... -
Security Overview
Fonolo has a dedicated security team that guides the implementation of controls, processes, and procedures governing the security of Fonolo...