F.A.Q.s

Check out these useful F.A.Q.s for commonly asked questions and answers on your Fonolo Call-backs!

How to use the Date Range Selector in Call-Back Portal

The Date Range Selector (1) is a common function that can be found in many different parts of the Call-Back Portal,...
How to optimize Scheduled Call-Backs?

Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled...
What are SMS Notifications?

There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this...
Can I set up customized call-back alerts for my account?

Call Centers are busy places, and you have more important things to do than view stats and wait for problems...
Can Call-Backs be offered Internationally?

Fonolo International Dialing is a combination of features that, when used together, allow you to offer call-backs to Clients regardless of their geographic location....
What to do if you have limited number of agents or channels/lines available?

Call-Backs are a beautiful thing. As just one component in offering a premium customer service experience, they not only make your...

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