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Useful Guides

Feature guides for some of the most popular Fonolo call-back features.
  • Custom REST API Call-Back Requests

    By using Fonolo’s REST API, you can create your own customized ways for your Clients to request a call-back. Whether...
  • Front-End Responsive Web Rescue Customization Using JavaScript

    Fonolo’s Responsive Web Rescue Widgets allow customers to navigate through a visual IVR and directly request a call-back. With just...
  • Optimizing Scheduled Call-Backs

    Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled...
  • Using the Date Range Selector

    The Date Range Selector (1) is a common function that can be found in many different parts of the Fonolo Portal,...
  • Optimizing SMS Notifications

    There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this...
  • Customized Call-Back Alerts

    Call Centers are busy places, and you have more important things to do than view stats and wait for problems...
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Popular Articles

  • Fonolo Privacy Policy
  • AVAYA SIP Configuration Guide
  • Setting Call-Back Limits
  • What are Audio Prompts?
  • Setting Up Two-Factor Authentication

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  • Configuration Guides
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