Custom REST API Call-Back Requests
By using Fonolo’s REST API, you can create your own customized ways for your Clients to request a call-back. Whether...
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Useful Guides
Feature guides for some of the most popular Fonolo call-back features.
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Front-End Responsive Web Rescue Customization Using JavaScript
Fonolo’s Responsive Web Rescue Widgets allow customers to navigate through a visual IVR and directly request a call-back. With just... -
Optimizing Scheduled Call-Backs
Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled... -
Using the Date Range Selector
The Date Range Selector (1) is a common function that can be found in many different parts of the Fonolo Portal,... -
Optimizing SMS Notifications
There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this... -
Customized Call-Back Alerts
Call Centers are busy places, and you have more important things to do than view stats and wait for problems...