Custom REST API Call-Back Requests By using Fonolo’s REST API, you can create your own customized ways for your Clients to request a call-back. Whether...
Front-End Responsive Web Rescue Customization Using JavaScript Fonolo’s Responsive Web Rescue Widgets allow customers to navigate through a visual IVR and directly request a call-back. With just...
Optimizing Scheduled Call-Backs Call Spikes. No one likes call spikes. They increase hold times, create frustrated Clients, and tire out Agents. Enter: Scheduled...
Using the Date Range Selector The Date Range Selector (1) is a common function that can be found in many different parts of the Fonolo Portal,...
Optimizing SMS Notifications There’s only one thing better than call-backs, and that’s call-backs that provide SMS status updates to your Clients. Fonolo offers this...
Customized Call-Back Alerts Call Centers are busy places, and you have more important things to do than view stats and wait for problems...