Upcoming Webinar: How To Solve 3 Major Call Center Complaints

Call Center

Customer service has quickly become one of the most important differentiators among businesses today. The majority of consumers (79%) prefer to contact your customer service department by phone compared to other channels.

Yet, only 26% of consumers responded positively when asked if they believe call centers provide great support. Where are call centers falling short?

Frustrating phone menus, excruciating hold times, and repeating information are the 3 major customer service complaints related to call centers.

Topic:  How To Solve 3 Major Customer Service Complaints About Your Call Center
Date:   Thursday, July 19th at 2:00pm ET
Presenter:  Shai Berger, CEO, Fonolo

Who Should Attend:

  • VP’s and Directors of Customer Service
  • VP’s and Directors of Contact Centers

Learn How to Eliminate These Customer Complaints:

  1. Phone Menu Hell
  2. Long Hold Times
  3. Repeating Information
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How Call-Backs Can Save Your Call Center

In this one-hour webinar you’ll learn how call-backs can deliver concrete ROI for your contact center.

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