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Webinars

What Are the Top CX Metrics for Improving Your Contact Center?

In this one-hour webinar, you’ll learn the top metrics for measuring CX when using one contact channel or multiple contact channels. You’ll hear from Andrea Pow, SVP of Client Advocacy at SQM Group, and Fonolo’s CEO, Shai Berger.

Join us on Thursday, August 2nd at 2:00 PM ET / 11:00 AM PT for a short presentation and live Q&A.

We’ll talk about:

  • The Top CX Metrics
  • The Importance of a Seamless Experience
  • Achieving Enterprise-Wide Success
  • Plus, so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Channel Performance

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