Ready to learn how you can deliver the ultimate call center experience?

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4 Practical Ways to Drive Agent Engagement

We’ll talk about:

  • Preparing for Evolving Expectations
  • How to Handle Customer Rage
  • Providing Agents with the Tools for Success
  • How to Engage Agents
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media

Register Now





David Tsang, Director of Customer Care, Elte 

David Tsang

ElteDavid is a seasoned customer care operations leader with proven success in building and managing complex support

Anu Aduvala, Director of Customer Service, Toronto Parking Authority

Anu Aduvala

Toronto Parking AuthorityAnu has held sales, training and contact centre management positions at various organizations including Sysco Foods, and WIND Mobile.

Shai Berger, Co-Founder and CEO, Fonolo

Shai Berger

FonoloAs a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to
improve the customer experience.



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