LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
In this tip sheet, we explore the pros and cons of voicemail and call-back solutions, and how to determine which tactic suits your contact...
The State of the Contact Center 2022
Review the most significant contact center trends in 2022, with insights from industry leaders and CX influencers.
Facing the labor shortage, many contact centers are struggling to balance staffing with customer demand. Learn how you can overcome these challenges without sacrificing...
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Learn how Visual IVR and scheduled call-backs connects your website and app users to your contact center for a seamless customer experience.
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.
#CX4Now: 2021 CX Trends with Jeremy Watkin
At the beginning of the year, we sat down with Jeremy Watkin, Director of CX at Number Barn, to get his thoughts on upcoming...