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How to Lower Abandon Rates and Improve the CX

Learn how one call center reduced abandon rates by 62%, and seized the opportunity to not only improve CSat, but increase employee morale as well.

We’ll talk about:

  • Improving Member Satisfaction
  • Reducing Abandoned Calls
  • Managing Spikes in Call Volume
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media


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