This BPO Improved Customer Service for 20+ Retail Brands with Call-Backs
Faced with rising call volumes, Radial turned to Fonolo call-backs to lower call queues and improve their customer service quality.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Creating a Customer Service Strategy That Drives Business Growth
Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize your contact center's customer experience.
This Technical Call Center Achieved Incredible Customer Satisfaction Levels with Call-Backs
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.
This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
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A Guide to Fostering Agent Engagement in a Hybrid Contact Center
Going hybrid or remote? This guide outlines best practices and strategies for agent engagement in the contact center.
How a Federal Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!