This Technical Call Center Achieved Incredible Customer Satisfaction Levels with Call-Backs
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
A Guide to Fostering Agent Engagement in a Hybrid Contact Center
Going hybrid or remote? This guide outlines best practices and strategies for agent engagement in the contact center.
How a Federal Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
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How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!
7 Tips to Solving Your Monday Problem
Does your call center dread Mondays? Protect your business from high call volumes and overwhelm with these helpful tips.
Mobile Carrier Saves $680k with Call-Backs
Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.