Resources

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

How a Federal Credit Union Call Center Beat Call-Spikes During COVID-19

Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.  

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How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%

Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!

Mobile Carrier Saves $680k with Call-Backs

Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.