B2B Tech Call Center Keeps Queue Volumes in Check with Call-Backs
LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Tip Sheet: Call-Backs vs. Voicemail
In this tip sheet, we explore the pros and cons of voicemail and call-back solutions, and how to determine which tactic suits your contact...
The State of the Contact Center 2022
Review the most significant contact center trends in 2022, with insights from industry leaders and CX influencers.
Tip Sheet: How Contact Centers Can Cope with the Labor Shortage
Facing the labor shortage, many contact centers are struggling to balance staffing with customer demand. Learn how you can overcome these challenges without sacrificing...
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Webinar: How to Conquer Staff Shortages with Contact Center Technology
Learn how you can overcome staffing challenges without sacrificing your SLAs and CSat levels.
Visual IVR: The Missing Link Between Your Voice and Digital Channels
Learn how Visual IVR and scheduled call-backs connects your website and app users to your contact center for a seamless customer experience.
Contact Center Trends 2022
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.
#CX4Now: 2021 CX Trends with Jeremy Watkin
At the beginning of the year, we sat down with Jeremy Watkin, Director of CX at Number Barn, to get his thoughts on upcoming...