Request a Demo
Why Call-Backs
Less Abandonment
Improve CX
Smooth Out Spikes
Reduce Telco Costs
Shorten AHT
Return on Investment
Solutions
In-Call Rescue
Mobile Rescue
Web Rescue
On-Premise Appliance
Customer Portal
SMS Alerts
Why Fonolo
How it Works
Customer Portal
Deployment
Q&A
Resources
Documents
Videos
Webinars
Blog
Company
Customers
The Team
Advisors
Partners
News
Careers
Contact Us
Why Call-Backs
Less Abandonment
Improve CX
Smooth Out Spikes
Reduce Telco Costs
Shorten AHT
Return on Investment
Solutions
In-Call Rescue
Mobile Rescue
Web Rescue
On-Premise Appliance
Customer Portal
SMS Alerts
Why Fonolo
How it Works
Customer Portal
Deployment
Q&A
Resources
Documents
Videos
Webinars
Blog
Company
Customers
The Team
Advisors
Partners
News
Careers
Contact Us
Resources
Ready to learn how you can deliver the ultimate call center experience?
Request A Demo
Datasheets
Success Stories
Whitepapers
Webinars
Datasheets
Fonolo Overview
With Fonolo, your customers will never wait on hold again, regardless of where the conversation begins.
In-Call Rescue
Rescue customers who are waiting on hold by offering a call-back from the next available agent.
Mobile Rescue
Let customers easily request a call-back from a live agent, directly from within your mobile app.
Web Rescue
Enable customers to seamlessly transition from web to live assistance.
Why Call Center BPOs Need to Offer Call-Backs
Learn the major reasons why BPOs can benefit from offering call-backs.
Why You Shouldn’t Trust A Call-Back Algorithm
A poorly executed call-back strategy can put undue stress on the call center, frustrating customers in the process.
Fonolo Call-Back for Employee Support
Connect employees to your support center with one click and boost productivity.
Back to top
Success Stories
First Service Credit Union
How a credit union improved the customer experience with call-backs.
The General
How an insurance provider reduced abandonment rates and improved the customer experience with call-backs.
Velocity Credit Union
How adding call-backs to a legacy call center reduced abandon rates by 62%.
Nutrisystem
How a call center has successfully managed spikes in call volume, and lowered caller abandonment.
Payless Furniture
How New York’s Payless Furniture improved the customer experience with call-backs.
Ascend Federal Credit Union
How a credit union reduced abandon rates by 50% and lowered cost-per-call.
Credit Union of Colorado
How a credit union reduced abandon rates by 40% and improved the member experience.
Stanford Federal Credit Union
How a credit union reduced abandon rates by 50% and increased service levels by 43%.
Suddenlink
How a major cable operator eliminated over 400,000 minutes of hold-time.
Tech CU
How a credit union reduced abandon rates by 37%.
Bright Horizons
How a child care provider reduced abandon rates by 33%.
Vesta Networks
How a call center reduced cost-per-call by 8%.
1st United Services Credit Union
How a credit union generated $10M in new loans.
Optus
How a major mobile carrier reduced cost-per-call by 14%.
Back to top
Whitepapers
* Registration required.
On the Horizon: Customer Service Trends for 2019
7 trends that will dramatically affect the success of your support team.
The Top Contact Center Trends to Watch in 2019
It’s a bird. It’s a plane! No, it’s the top contact center trends to watch for in 2019. And we’ve got you covered.
Call Center 101: The Golden Rules of SLAs
If you’re looking to quickly study up on SLAs, look no further. Download this white paper to become an expert.
CX Trends You Need to Watch in 2018
It’s time to invite your customers onto your team, and win! In this report, we outline the predicted trends for improving CX this year.
10 Trends That Will Disrupt Customer Service in 2018
This white paper examines 10 trends that will dramatically affect the success of your support team.
The Secret Sauce for Increasing Customer Happiness
Learn the key ingredients for making customer happiness the forefront of every business interaction.
9 Critical Contact Center Trends for 2018
Several trends are poised to make a significant impact on contact centers around the globe. This white paper explores key areas that are sure to shake up the industry.
The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and a more profitable call-center. Learn how you can build a business case for call-backs using this ROI eBook.
Why Your Call Center Should Not Send Customers to Voicemail
Learn the major problems that can occur when using voicemail in the contact center.
The Contact Center Playbook for Improving CSat
In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction.
The New Customer Service Lexicon
In this whitepaper, we’ll discuss terms that are either new to the customer service sector, or have a recently changed meaning.
Mastering #CX in the Contact Center: 7 Tips to Follow
Using these seven tips, we can creatively transform your customer service vision and turn your contact center into a haven for great customer experiences.
The Call Center Guide to Managing Spikes in Call Volume
What happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle those questions head on!
Call Center Metrics: 4 Pitfalls You Need to Avoid
There are 4 call center metrics that are critical to track and get right. Here are common mistakes made when measuring or interpreting these metrics.
5 Amazing Reasons to Add Virtual Queuing to Your Contact Center
Virtual queuing is a powerful technology that can benefit your contact center in many ways. Learn why an increasing number of companies are using this technology.
10 Customer Service Statistics You Need to Know
Consumers are demanding more and their choices are expanding, which means that better service will lead to greater loyalty. See why these 10 statistics are what you need to know.
The Executive Guide to Improving 6 Call Center Metrics
Measuring and improving call center metrics can be a pain point for executives. Download our free guide to help you improve 6 key metrics for better performance.
3 Proven Ways to Reduce Abandon Rates in the Call Center
A high call abandonment rate is a sure sign of caller frustration. Luckily, reducing your abandon rates has been proven to lower costs, improve satisfaction and deliver a better experience.
Are You Losing Customers to Hold Time?
Businesses lose customers every day through the simple act of putting them on hold. Learn the best way to eliminate hold time and improve the customer experience.
Back to top
Webinars
ARCHIVES
The Impact of AI in Customer Experience
September 27, 2018
The Top CX Metrics for Improving Your Contact Center
August 2, 2018
Successfully Handle Call Volume During Peak Times
June 28, 2018
3 Critical Contact Center Trends to Watch in 2018
January 25, 2018
How Call-Backs Can Save Your Call Center
November 17, 2017
Back to top