The State of the Contact Center 2023
Explore major shifts in today’s contact center with insight from industry experts. This resource helps managers navigate a changing workplace.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call-Backs for Healthcare Contact Centers
Discover the ways call-back technology can take your healthcare contact center to the next level. Streamline appointment scheduling, support after-hours callers, and much more!
Top 7 Problems Fonolo Call-Backs Can Solve
Here are just a few ways Fonolo customers use call-backs to improve contact center operations.
This Credit Union Improved Customer Service and Saved Money on Outsourced Call-Answer Services with Call-Backs
Hawaii State FCU reduced their wait time while improving customer satisfaction with call-back technology.
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This Public Service Agency Slashed Abandonment Rates by 65% and Cut Hold Time in Half with Call-Backs
For Oregon PERS, volume spikes and unpredictably long calls were challenging for agents and frustrating for clients before Fonolo Voice Call-Backs.
Avaya Partners with Fonolo to Help Contact Centers Improve CX
Fonolo is a Technology Partner in the Avaya DevConnect program! Find out how this partnership makes for a better user experience for Avaya and...
Ritchie Bros.
This online auction house is dedicated to providing exceptional customer experiences and support. Find out how they achieve this using Fonolo's Voice Call-Backs!
An Inside Look at Fonolo Call-Back Deployments
Whether your call center runs on Direct PSTN, SIP Connect, or the Fonolo Appliance, adding call-backs to your phone system is a quick and...