Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
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This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...
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Tech CU turned their member experience ratings around and crushed abandonment rate with this one simple change.
Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.