Call-Backs for Healthcare Contact Centers
Discover the ways call-back technology can take your healthcare contact center to the next level. Streamline appointment scheduling, support after-hours callers, and much more!
Resource Type: Video
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call-Backs for Retail Contact Centers
Learn how your retail contact center can benefit from chat to voice escalations, improved internal communications, and more control over seasonal call volume all...
This BPO Improved the Customer Experience for 20+ Retail Brands
Learn how Radial benefited from a reduction in abandonment rates and an improvement in CSAT, ASA, and SLA all by using Fonolo’s Voice Call-Backs.
Visual IVR: The Missing Link Between Your Voice and Digital Channels
Learn how Visual IVR and scheduled call-backs connects your website and app users to your contact center for a seamless customer experience.
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#CX4Now: 2021 CX Trends with Jeremy Watkin
At the beginning of the year, we sat down with Jeremy Watkin, Director of CX at Number Barn, to get his thoughts on upcoming...
Does Your Contact Center Have a Monday Problem?
If the start of your work week spells disaster for your agents, you might have a Monday Problem. Fonolo Voice Call-Backs can help you...
Fonolo Voice Call-Backs: An Overview
Are high call volumes bringing your contact center down? This quick video shows how Fonolo Voice Call-Back technology can help create a better customer...
How a Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.