Add Call-Backs to any Call Center Platform
Direct PSTN lets you add the power of call-backs to any call center—even legacy platforms and environments that may not support more modern SIP technologies.
No SIP? No Problem!
Simple Set-Up
Starting a Fonolo call-back is as easy as transferring a caller to a local Fonolo phone number.
Platform Agnostic
Works on any premise or cloud-based contact center, even legacy or mixed platform environments.
Globally Available
Access to a redundant network of Tier 1 carriers in more than 100 countries around the world.
Secure & Accessible
Direct PSTN uses your existing PSTN processes and requires no new security or network changes.
Fonolo Deploys Quickly on All Platforms
A story in numbers
Fonolo's cloud-based call-back solution works smart, not hard.
Improve Overall Customer Loyalty
By valuing customers' time and not placing them on hold.
Lower Abandonment Rate
By over 60% and build trust from your customers.
Smooth Out Call Spikes
Improve call center productivity and reduce the need to hire additional resources.
Reduce Telco Costs
By decreasing toll and trunk changes and other unnecessary telephony costs.
Increase ROI
By encouraging repeat customers and spending less on support in the call center.
Improve Metrics
Such as NPS, SLAS, Average Handle Time (AHT) and other metrics important to you.
Trusted by the World's Biggest Brands
Meet our world-class customers
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
Frequently Asked Questions
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