Direct PSTN add call backs to any Call Center Platform

Add Call-Backs to any Call Center Platform

Direct PSTN lets you add the power of call-backs to any call center—even legacy platforms and environments that may not support more modern SIP technologies.

No SIP? No Problem!

Simple Set-Up

Starting a Fonolo call-back is as easy as transferring a caller to a local Fonolo phone number.

Platform Agnostic

Works on any premise or cloud-based contact center, even legacy or mixed platform environments.

Globally Available

Access to a redundant network of Tier 1 carriers in more than 100 countries around the world.

Secure & Accessible

Direct PSTN uses your existing PSTN processes and requires no new security or network changes.

“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”

Robin Gomez | Director of Customer Care Innovation, Radial Bpost

A story in numbers

10 M revenue growth

$10Min revenue generated in new loans


60%decrease in Abandon Rate

Fonolo's cloud-based call-back solution works smart, not hard.

Improve Overall Customer Loyalty

By valuing customers' time and not placing them on hold.

Lower Abandonment Rate

By over 60% and build trust from your customers.

Smooth Out Call Spikes

Improve call center productivity and reduce the need to hire additional resources.

Reduce Telco Costs

By decreasing toll and trunk changes and other unnecessary telephony costs.

Increase ROI

By encouraging repeat customers and spending less on support in the call center.

Improve Metrics

Such as NPS, SLAS, Average Handle Time (AHT) and other metrics important to you.

Trusted by the World's Biggest Brands

Meet our world-class customers

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Frequently Asked Questions

Illustration: Empower Your Call Center With Call-Backs

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close