Fonolo SMS Notify

Elevate Your Customer Experience
With SMS Notify

Send customers custom SMS notifications at any point in the call‑back process.

Keep customers loyal by
providing a reliable service.

Confirm Notifications with SMS

‘Confirm’ Notifications

Send a message to customers confirming their call‑back request.

‘Update’ Notifications

Let customers know they are still in the queue and can expect a call‑back from the next available agent.

‘Wrap-up’ Notifications

Thank customers for opting for a call‑back once their case has been resolved.

The How and Why of SMS Notify

Mobile Friendly SMS Notifications

Mobile-Friendly

Communicate with customers in real-time via their mobile devices so they can stay informed while on the go.

Information-Rich

Include URLs, phone numbers, and other meaningful data in SMS messages to your customers.

Information-Rich SMS Notifications
Call Back Appliance Headache Free

Fast Delivery

We’ll ensure any responses to notifications from customers are delivered back to you quickly and securely.

Meet Your Customers on their Preferred Channels

  • For callers on mobile devices, Fonolo offers optional SMS capabilities that improve the call‑back experience.
  • Interactive SMS functionality allows callers who are waiting in a “virtual queue” to stay informed about their progress.
  • SMS alerts can be added to any new or existing Fonolo deployment, without installing any hardware or software.

Frequently Asked Questions

Cut Costs and Boost Business with Call‑Backs

Save Time On Hold with Programmable Call-Backs

77years of hold time saved annually

Reduce Abandon Rates by 62 Percent

60%decrease in Abandon Rate

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Empower Your Call Center

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