Elevate Your Customer Experience With SMS Notify
Send customers custom SMS notifications at any point in the call‑back process.
Keep customers loyal by
providing a reliable service.
‘Confirm’ Notifications
Send a message to customers confirming their call‑back request.
‘Update’ Notifications
Let customers know they are still in the queue and can expect a call‑back from the next available agent.
‘Wrap-up’ Notifications
Thank customers for opting for a call‑back once their case has been resolved.
The How and Why of SMS Notify
Mobile-Friendly
Communicate with customers in real-time via their mobile devices so they can stay informed while on the go.
Information-Rich
Include URLs, phone numbers, and other meaningful data in SMS messages to your customers.
Fast Delivery
We’ll ensure any responses to notifications from customers are delivered back to you quickly and securely.
Meet Your Customers on their Preferred Channels
- For callers on mobile devices, Fonolo offers optional SMS capabilities that improve the call‑back experience.
- Interactive SMS functionality allows callers who are waiting in a “virtual queue” to stay informed about their progress.
- SMS alerts can be added to any new or existing Fonolo deployment, without installing any hardware or software.
Frequently Asked Questions
Cut Costs and Boost Business with Call‑Backs
Trusted by the World's Biggest Brands
What Our Clients Say
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
Ready to empower your contact center?
