Fonolo SMS Notify

Elevate Your Customer Experience With SMS Notify

Send customers custom SMS notifications at any point in the call‑back process.

Keep customers loyal by
providing a reliable service.

Confirm Notifications with SMS

‘Confirm’ Notifications

Send a message to customers confirming their call‑back request.

‘Update’ Notifications

Let customers know they are still in the queue and can expect a call‑back from the next available agent.

‘Wrap-up’ Notifications

Thank customers for opting for a call‑back once their case has been resolved.

“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”

Robin Gomez | Director of Customer Care Innovation, Radial Bpost

The How and Why of SMS Notify

Illustration: Communicate with customers via mobile


Communicate with customers in real-time via their mobile devices so they can stay informed while on the go.


Include URLs, phone numbers, and other data in SMS messages to your customers.

Illustration: Information Rich SMS
Illustration: Call-Back Appliance Headache Free

Fast Delivery

We’ll ensure any responses to notifications from customers are delivered back to you quickly and securely.

Illustration: Customer Relations Via SMS

Meet Your Customers on their Preferred Channels

  • For callers on mobile devices, Fonolo offers optional SMS capabilities that improve the call‑back experience.
  • Interactive SMS functionality allows callers who are waiting in a “virtual queue” to stay informed about their progress.
  • SMS alerts can be added to any new or existing Fonolo deployment, without installing any hardware or software.

Frequently Asked Questions

Cut Costs and Boost Business with Call‑Backs

Save Time On Hold with Programmable Call-Backs

77years of hold time saved annually

Reduce Abandon Rates by 62 Percent

60%decrease in Abandon Rate

Trusted by the World's Biggest Brands

What Our Clients Say

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Illustration: Empower Your Call Center With Call-Backs

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