The Complete Guide to Visual IVR
The contact center industry boasts some of the most intelligent and innovative...
Customers expect seamless transitions from one channel to another. Can you deliver?
Sometimes online customers need support from a live agent while shopping: there may be sensitive data being exchanged or payment information that requires a voice connection. But how do you transition from a text-based chat to a voice call? One thing is clear: your customers expect this transition to be seamless.
Web Call-Backs make the transition from online customer service to the voice channel simple. All the customer needs is a link – a chatbot, an agent, or webpage can offer one – to book a call-back at convenient time. This escalates the customer’s call to the voice channel, creating a seamless customer experience, free of hold time.
Online shoppers may have questions about shipping costs or payment security that keep them from completing transactions. In fact, nearly 88% digital shopping carts and baskets are abandoned without completing the purchase. Offering a call-back can keep customers engaged at critical moments of the sale.
The contact center industry boasts some of the most intelligent and innovative...
Today’s customers expect more from customer service. They want prompt, reliable, integrated...
Using call-backs to eliminate hold time for your customers is an easy...
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