Get To Know Our Suite of Solutions for Your Contact Center

Weekly demo illustration

“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”

Robin Gomez | Director of Customer Care Innovation, Radial Bpost

Our Suite of Products

Voice Call-Backs

  • When an unexpected call spike hits, our call-back technology helps protect your KPIs and the quality of your customer experience.
  • Calls are shorter when customers aren’t complaining about hold time.
  • You can lower telco costs with the use of call-backs.

Web call-backs Illustration

Web Call-Backs

  • Web Call-Backs are the missing link between your voice and digital channels.
  • Escalate your online customers to a call center agent — fast.
  • Power your website and mobile app with click-to-call-back capabilities.

Scheduled Call-Backs

  • Scheduled Call-Backs keep your call queues manageable.
  • Your callers can select a future time to receive a call-back. Easy for them. Easy for you.
  • Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.
Scheduled Call-Backs Illustration
Fonolo Automate Illustration

Fonolo Automate

  • Fonolo Automate is a proactive outbound engagement tool that helps automate conversations between you and your customer.
  • Automate conversational and business logic at scale, powered by Fonolo’s serverless architecture, with no code required.
  • Securely connect your business data, custom API endpoints, and hundreds of third-party applications together in an intuitive, powerful and conversational workflow.

Hear it Straight From Our Clients

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Fonolo Features

Icon: Insurance

Fonolo API

Offer call-backs anywhere: website, mobile app, software and more.
Learn More

Icon: Insurance

SMS Notify

Send customers SMS notifications at any point in the call-back process.
Learn More

Icon: Insurance

Smart Routing

Offer call-backs on any channel that suits your network needs.
Learn More

Icon: Insurance

Fonolo Portal

Work smarter with meaningful, real-time insights from the Fonolo Portal.
Learn More

Illustration: Empower Your Call Center With Call-Backs

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close