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Lower Telco Costs in Your Contact Center

When a customer waits on hold, expensive telco costs add up quickly. Call-backs can help!

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Premium Per-Minute Telco Rates Add Up Quickly

When customers wait on hold, time isn’t the only thing wasted. That call may also tie up a costly PSTN line while your customer waits for an agent to answer their call. Don’t forget that the meter is ticking while your customer interacts with an IVR as well as when they wait in the queue. If they dialed a toll-free or a long-distance number, you’re paying a premium rate the entire time. It’s a lose-lose situation.

Take the Sting Out of Telco Costs

Fonolo Call-Backs reduce the high telco costs associated with hold time by replacing expensive inbound connections with a different, very low-cost connection for the duration of the queue time. Call-backs also eliminate the need to keep lines open for holding customers – freeing up lines means cutting down on trunk costs. Win-win!

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Efficiency Pays!

Telco costs are not the biggest expense in a contact center, but it’s important to extract the maximum ROI from all your tools and technology. It’s also important that your costs don’t increase unnecessarily; they could if you are exposed to market rates on PSTN or toll-free lines. Introducing call-backs saves you money by replacing expensive telephony time with a lower-cost connection, and freeing up lines. It’s just good business!

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Illustration: Empower Your Call Center With Call-Backs

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