Build World-Class Experiences with Voice Call-Backs

Valued by call centers across the globe to provide exceptional customer experiences.

Voice Call Backs

Trusted by the World's Biggest Brands

Replace Hold Time Forever

We’ve saved your customers

77 Years

of hold time every year

Learn More
Stop Waiting Time Forever

Reap the rewards with our patented contact center technology.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

Let the Numbers Tell the Story

Deploy in 45 minutes

Deploy in 45 minutes

Never more than 1 dollar

Never more than $1 per call-back

How it Works

Your contact center is swamped with customer calls Your contact center is swamped with customer calls

Your contact center is swamped with customer calls

When all your agents are busy, your customers are left waiting on hold.

Give your customer the option to 'Press 1' for a call-back

When a call-back request is made, the call is transferred to Fonolo and your customer hangs up.

Fonolo waits on hold so your customer doesn't have to

Our software places a new call to your contact center on behalf of the customer.

Ring! A happy customer is connected with your agent

Your agent will answer a regular inbound call with CTI data intact. Then, your customer receives a call from Fonolo with a live agent on the line.

Hear it straight from our clients

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Empower Your Call Center

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert

Frequently Asked Questions