Build World-Class Experiences with Voice Call-Backs
Valued by call centers across the globe to provide exceptional customer experiences.
Trusted by the World's Biggest Brands
Change your hold times. Not your contact center platform.
Fonolo deploys quickly on ALL platforms. ALL phone systems. ALLways.
Replace Hold Time Forever
Since 2012 we’ve saved your customers
618 Years
of hold time.
Reap the rewards with our patented contact center technology.
Enhance CX
Create a better experience and increase customer loyalty by eliminating hold time.
Smooth Out Call Spikes
Improve contact center productivity and reduce the need to hire additional resources.
Realize ROI
Drive incremental revenue, encourage repeat customers, and spend less on overheads.
Lower Abandon Rates
Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.
Reduce Telco Costs
Decrease expensive toll and trunk charges and other unnecessary telephony costs.
Improve Metrics
Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.
Let the Numbers Tell the Story
How it Works
Hear it Straight From Our Clients
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
What happens if a caller tries to opt-in for multiple call-backs?
Fonolo’s Duplicate Check can prevent this when activated, and even give the caller an option of cancelling their initial call-back.
Ready to empower your contact center?
Frequently Asked Questions
