Build World-Class Experiences with Voice Call-Backs

Valued by call centers across the globe to provide exceptional customer experiences.

Trusted by the World's Biggest Brands

Fonolo Clients

Replace Hold Time Forever

We’ve saved your customers

77 Years

of hold time every year

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Stop Waiting Time Forever

Reap the rewards with our patented contact center technology.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

Let the Numbers Tell the Story

Deploy in 45 minutes

Deploy in 45 minutes

Never more than $1 per call-back

How it Works

Offer Your Customer a Call-Back

When hold times get too long and all your agents are currently busy, offer your customer a call-back.

Give customers the option to "Press ‘1’ to get a call-back from the next available agent." The call is transferred to the Fonolo cloud.

Fonolo places a call to your phone system and waits on hold for an agent. This call can be placed to a SIP address or main toll-free number.

Your agents answer the call normally.

Fonolo places a call-back to the customer and connects them to the agent.

If the customer is unavailable, the agent can easily re-schedule the call-back or leave a message.

Offer your customer a call-back

When hold times get too long and all your agents are currently busy, offer your customer a call-back.

Give customers the option to "Press ‘1’ to get a call-back from the next available agent." The call is transferred to the Fonolo cloud.

Your customer hangs up and Fonolo waits on hold for them

Fonolo places a call to your phone system and waits on hold for an agent. This call can be placed to a SIP address or main toll-free number.

Your agents answer the call normally.

Ring! A happy customer is connected

Fonolo places a call-back to the customer and connects them to the agent.

If the customer is unavailable, the agent can easily re-schedule the call-back or leave a message.

Empower Your Call Center

Ready to empower your contact center?

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Frequently Asked Questions

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