About Us

Fonolo is the industry leader in cloud-based call-back solutions. Our call-back software has revolutionized the way contact centers interact with customers.

Our Mission

Eliminate hold-time forever.

Customer Service is a $350B industry and is currently facing some big challenges. Today’s consumers want to communicate with business on their own terms, and on their preferred channels and devices.

How do we bridge the old world with the new?

We tackle this challenge head on.

Since our inception, our patented, cloud-based call-back solutions and dedicated customer support engineers have eliminated hundreds of years of hold time for brands across the globe.

We make it look easy, and we make you look good. Brands of all shapes and sizes use Fonolo to deliver the ultimate call center experience for customers.

Our Leaders

Shai Berger

Shai Berger

Co-Founder & CEO

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Jason Bigue

Jason Bigue

Co-Founder & COO

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Mike Pultz

Mike Pultz

Co-Founder & CTO

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Daniela Puzzo

Daniela Puzzo

VP of Marketing

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Chris McLean

Chris McLean

VP of Strategic Accounts

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Interested in joining the team?

Apply on our careers page!

Shai Berger

Shai Berger

CO-FOUNDER & CEO

Shai is responsible for setting the company’s strategic direction, product innovation, and driving growth. His experience and accomplishments within the customer service and contact center industries have positioned him as a thought leader and innovator in the space. Prior to launching Fonolo, Shai was the co-founder and CEO of Streamcheck, where he led the company until its acquisition by Keynote Systems in 2003. Shai has a degree in Engineering Physics from Queen’s University and a Master’s degree in Applied Science from the University of Toronto. He was named one of the Top 10 Influencers in VoIP – Focus.com

Jason Bugue

Jason Bigue

CO-FOUNDER & COO

Jason is responsible for building and overseeing all of Fonolo’s operations including our ground-breaking cloud-based platform and our world-class marketing efforts. Prior to launching Fonolo, Jason was the co-founder and COO of Streamcheck, where he built and managed an international monitoring network for streaming media – the first of its kind. Prior to that, Jason oversaw commercialization of research in fiber optics and worked on some of the earliest optical networking devices at ElectroPhotonics (JDS Uniphase). Jason holds a degree in Engineering Physics from Queen’s University and a Master’s in Applied Science from the University of Toronto.

Mike Pultz

Mike Pultz

CO-FOUNDER & CTO

Prior to joining Fonolo, Mike spent several years as Director of Network Operations at Uniserve Communications Corp (TSX: USS), one of Canada’s largest ISPs with over 120K subscribers. He led the design and management of their consumer ADSL, Dial-up, Web Hosting, Co-Location, and VoIP products. Mike’s vast experience and knowledge in web technologies, telephony, network and database design catapulted the company through dozens of acquisitions and new product launches, almost doubling their consumer base. Mike holds certifications from Cisco (CCNP), Oracle (OCP) and Microsoft (MCSE) and is a contributing member of several open source communities including PostgreSQL, PHP, MySQL and FreeBSD.

Daniela Puzzo

Daniela Puzzo

Vice President of Marketing

Prior to joining Fonolo, Daniela spent 4 years managing outbound and inbound marketing for a Microsoft and Sage VAR. She brings expertise in B2B lead generation, social media, and content marketing to the table. Focused on precision-marketing strategies, she’s passionate about how Fonolo delivers value to businesses and consumers alike. Daniela holds a Bachelor of Commerce degree, majoring in Marketing Management, and a diploma in Marketing and eBusiness.

Chris McLean

Chris McLean

Vice President of Strategic Accounts

Chris has over ten years experience in software sales, with time spent building an account development team, an inside sales team and mentoring a growing enterprise field sales team. Prior to joining Fonolo, Chris was a Senior Security Sales specialist at Watchfire (an IBM company), where he helped integrate the newly acquired Watchfire sales team into the larger IBM Rational sales process. Chris’ keen ability to focus on needs analysis and customer service helps companies of all sizes achieve their technological and business goals.

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