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Airlines Dominate Customer Complaints for Long Hold Times on Twitter in 2022

Toronto, ON (24/01/2023) — Onholdwith.com has released its annual report, The Top 10 Worst Hold Time Offenders of 2022 ....

Kohler Shares How Call-Back Technology Improved Its Customer Satisfaction Levels

USA, Nov. 29, 2022 /CNW/ - Global retailer and service provider Kohler has reported a significant improvement in customer satisfaction...

2022 CX Excellence Awards: Fonolo Celebrates Winning Brands to Spotlight Success in Customer Experience

USA (05/10/2022) — Fonolo, the leading provider of cloud-based call-back solutions, has announced the winners of its annual 2022 CX...

Fonolo Marks First Engagement with Latin American Market at Global CX Forum Fest

MX (04/26/2022) — Fonolo, the industry leader in cloud-based call-back solutions, has announced it will attend this year’s Global CX...

#OnHoldWith Announces Top Ten Worst Hold Time Offenders of 2021

USA (15/12/2021) — Fonolo, the industry leader in cloud-based call-back solutions, has announced the top ten worst hold time offenders of 2021. Based on...

Linn Area Credit Union Reduces Abandon Rates by 35% with Call-Back Technology Despite Pandemic Call Volumes

USA, Oct. 19, 2021 /CNW/ - Linn Area Credit Union has achieved a 35% reduction in call abandonment rate despite...

Customer Service is Now a Major Business Growth Driver, According to Fonolo’s Newest Resource

USA, Sept. 30, 2021 /CNW/ - Fonolo, the industry leader in call-back solutions, has released their latest online resource with insights...

BPO Uses Call-Back Technology to Drastically Improve Customer Service for 20+ Retail Brands

USA, Sept. 28, 2021 /CNW/ - Leading BPO and e-commerce solutions provider, Radial Inc., has reported a significant improvement in...