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Linn Area Credit Union Reduces Abandon Rates by 35% with Call-Back Technology Despite Pandemic Call Volumes

Linn Area Credit Union has achieved a 35% reduction in abandonment rate despite a massive increase in call volume caused...

Customer Service is Now a Major Business Growth Driver, According to Fonolo’s Newest Resource

Companies without a fully realized customer service strategy are falling behind as demand for quality customer support continues to rise....

BPO Uses Call-Back Technology to Drastically Improve Customer Service for 20+ Retail Brands

Radial Inc. leverages Fonolo Voice Call-Backs tactically to meet and exceed Service Level Agreements, while boosting their CSat scores. See...

Fonolo Helps Contact Centers Improve the Customer Experience with Avaya

Toronto, ON – April 20, 2021 — Fonolo has announced that its signature Voice Call-Backs solution is compliant with key...

Fonolo and Cosmos Business Systems Partner to Help Call Centers Eliminate Hold Time

ATHENS, Greece, March 9, 2021 /CNW/ - Fonolo, the cloud-based call-back solution pioneer, announced today that it has partnered with...

Fonolo Announces Company Rebrand and Updated Lineup of Call-Back Technology Products

TORONTO, Dec. 9, 2020 - Fonolo, the industry leader in cloud-based call-back solutions, announced the launch of their new brand identity...

Fonolo Report Highlights Unexpected Call Center Trends

TORONTO, Oct. 21, 2020 - Fonolo, the leading provider of cloud-based call-back solutions, has released its annual State of the...

Credit Union Reduces Abandoned Calls by 40% with Call-Backs

TORONTO, Sept. 16, 2020 - Fonolo, the leading provider of cloud-based call-back solutions, has released a report in partnership with...