SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...
Editor's Pick
Self-Service: A Complete Guide for the Modern Call Center
Today’s customers are a demanding bunch. If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your...
Read More 
Latest Blog Posts
CX4Now: Contact Center KPIs that Matter
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
5 Great Call Center Agent Retention Strategies
We’ve all heard about the human touch and how important it is in the CX and...
How to Reduce Customer Complaints in the Contact Center
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Self-Service: A Complete Guide for the Modern Call Center
How do self-service tools and strategies apply to your call center? Dive into our complete guide...
Industry Report: State of the Contact Center 2023
No stranger to change, the contact center industry has been ahead of the curve throughout the...
CX4Now: What Influencers Say About Self-Service in the Contact Center
Self-service is one of the hottest topics in the CX and contact center spaces. Find out...
What is SIP Trunking: Your Questions Answered
The on-going contact center conversion to SIP trunking technology has been an industry success story. Why?...