Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices
Fostering an inclusive work environment is essential if you want a high-performing...
Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual...
What is Customer Perception of Service?
Customer perception of service is a key component of customer perception. How...
How Does Virtual Queuing Technology Work?
You've probably heard of 'virtual queuing' but what exactly is it? What...
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Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just...
How to Make Your Contact Center More Resilient
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a...
The True Role of AI in the Contact Center
AI has been making a relentless assault on the contact center for...