How to Write an After-Call Survey Script
Every call center knows customer feedback is precious. That’s why we invest staff, time, and technology...
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7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call center quality monitoring. Why does it matter? The main goal is to ensure your customers are receiving consistent, top-notch...
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Latest Blog Posts
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
How to Teach Call Center Soft Skills
When it comes to delivering great customer service, call center agents need some essential soft skills...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...
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5 Reasons to Use After-Call Surveys
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call...
How to Improve Call Center Employee Retention
It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...