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Lots of conversations happen daily at your contact center. But do you know what’s being left unsaid? An open, communicative work environment is the key to a healthy and vibrant work culture. Saying you have...
Why do we treat call center overwhelm like a necessary evil? Times...
Managing customer perceptions and expectations is one of the most essential components...
In the age of social media backlash and call-out culture, customer perception...
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during...
Lots of conversations happen daily at your contact center. But do you...
Last week, our CEO, Shai Berger met with CUBroadcast and the Railroad...
Flexible working arrangements have been commonplace for some time — even prior...
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling...
