SIP Trunking vs VoIP: What’s the Difference?
SIP and VoIP are two acronyms often used by call center managers who sort of know...
Today’s customers are a demanding bunch. If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your...
Read More SIP and VoIP are two acronyms often used by call center managers who sort of know...
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
We’ve all heard about the human touch and how important it is in the CX and...
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
How do self-service tools and strategies apply to your call center? Dive into our complete guide...
No stranger to change, the contact center industry has been ahead of the curve throughout the...
Self-service is one of the hottest topics in the CX and contact center spaces. Find out...
The on-going contact center conversion to SIP trunking technology has been an industry success story. Why?...