Contact Center Workforce Management Best Practices
Managers know that call center workforce management matters. Put it another way: if customer interactions are...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available to call center managers. It’s also what Fonolo Call-Backs do best. Reducing abandonment rates is a primary benefit of...
Read More Managers know that call center workforce management matters. Put it another way: if customer interactions are...
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer's...
Attending contact center conferences and live events is an excellent way to keep up with technology...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
Using call-backs to eliminate hold time for your customers is an easy win! It improves your...
Is your contact center staying on top of advancements in AI and automation? There’s a lot...
Looking for ways to optimize your call center queue management and improve customer satisfaction? If not,...