Your best source of customer service news, views, resources, and best practices
The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
Morale running low in your call center? There are ways to incentivize...
Happy agents mean better business. We explore the importance of call center...
Gamification is one of the best ways to boost agent engagement. Check...
Here are 5 easy ways you can boost agent engagement in the...
Call-back technology has been gaining popularity in the contact center world for...
Going hybrid or remote? Agent engagement is a huge factor for success...
You can't improve agent satisfaction without knowing how they feel. Explore our...
Empower your customers to support themselves. These strategies using call deflection will...
