Ok, we get it; the job of a call center agent can be super stressful. You’re constantly dealing with customer rage, and as much as you try to fix the problem, sometimes it feels like customers are never really happy. On top of that, you’re pushing to keep up with strict KPIs (i.e. shorter handle times), and quite frankly, the stress of it all can be overwhelming.
It’s tough, we know, so today let’s add some laughter to your life. Everyone knows that laughing makes you feel good and puts you in high spirits, which is great for office morale! Plus, a good laugh can be compared to a mild workout, as it exercises the muscles, gets the blood flowing, and decreases stress hormones – stimulating more productivity throughout the work day.
So, here are 5 videos that are sure to give you a good chuckle:
Today is “National Scavenger Hunt Day”, a day created to enjoy the good ol’ fashioned fun of a scavenger hunt. The first documented scavenger hunt was organized by gossip columnist, songwriter, and professional hostess, Elsa Maxwell (May 24, 1883 – November, 1963), as a party game. Her birthday now marks its origin. For those who have never played before, a scavenger hunt is a game where teams hunt for a list of random items, each item may have a riddle indicating its whereabouts. The first team to successfully find each item on the list wins.
At the 
A well-defined company culture is crucial to the morale of any business. Organizations like 
Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. For example, it’s rare that you’ll find a call center operation without an interactive voice response system (IVR), an automatic call distributor (ACD), computer telephony integration (CTI) or a workforce management solution (aka “the basics”). So, instead of discussing the solutions that you (should) already have in place, let’s focus on the ones that you likely haven’t implemented yet.
When United Airlines experienced a 
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to reduce costs and run more efficiently. This is especially true in the call center space. In fact, the term “BPO” is often used interchangeably with “outsourced call center”. A 
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts together is unsurpassed in the industry. This year’s show will welcome 1500 attendees, 100 speakers, 75 sessions, and 100+ of the top solution providers (that’s where we come in!) in a jam-packed expo hall. You’re sure to leave the event with a ton of important information and the ability to apply new strategies to your call center. 
Any career that involves working with the public can be tiresome since making customers feel happy isn’t always the easiest task. You’re often relieved when they’re satisfied, while feeling helpless when they’re not. Unfortunately, 66% of 
The growing pressure for businesses to cut costs and run efficiently has turned a spotlight on the BPO industry, and what these organizations have to offer. The ability to scale, manage budget, and control the customer experience are among the benefits of outsourcing a call center. However, finding the right BPO for your business can be more complicated than you think. With an array of services, and specializing in a of variety industries, it can be difficult to pinpoint what BPO has the best arsenal for your company. Every industry has a separate set of needs and expectations for their call center, and the BPO you choose should be knowledgeable in that space. That’s why it’s important to perform some due diligence before settling on a BPO. A good place to start is social media; here they provide targeted branding and materials that will help to distinguish each of their offerings.
