Customer experience is fast becoming the leading reason why customers choose your brand. Convenience, simplicity, and putting the customer first has a tremendous impact on whether or not you maintain a loyal following, or lose out to the competition. In this age of technology, where the experience is constantly changing and being updated, it’s important for CX leaders to stay in the know, and discuss what’s happening in this space. LinkedIn Groups give top business professionals the ability to follow the trends and conversations going on in their industry, while also sharing relevant content with peers.
There are a lot of groups to choose from on LinkedIn, and if you’re a customer experience professional you probably don’t have a lot of time to weed through all your recommended groups. Instead, we’ve gathered a list of the top 10 LinkedIn Groups based on relevancy, popularity, and quality of content shared. We hope this makes group finding a bit easier!
Here are our recommended picks and why: Continue reading