Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
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2020 was the year that companies finally realized that nobody escapes a call surge. At first, we thought it would be unfair to measure companies in a crisis with the same yardstick we use in...
Fostering an inclusive work environment is essential if you want a high-performing...
This blog will give you a brief overview of all the virtual...
Customer perception of service is a key component of customer perception. How...
You've probably heard of 'virtual queuing' but what exactly is it? What...
Dangling calls, Queues are stalled. What's taking you so long? I just...
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
2020 was the year that companies finally realized that nobody escapes a...
AI has been making a relentless assault on the contact center for...