Launch a Stellar Retail Customer Service Strategy in 6 Steps
Customer satisfaction levels will make or break any retail business. Learn how to develop a stellar...
Editor's Pick
Contact Center Trends: Industry Predictions for 2022
Contact centers have faced some serious ups and downs in the past few years. Just a year ago, we made some bold predictions around the direction this industry would take - and now, the results...
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Latest Blog Posts
These IVR Best Practices Will Take Your Call Center to the Next Level
In the call center, your IVR is at the center of the action. Make sure it's...
4 Easy Ways to Make Call Center Training More Fun
If your agents aren't engaged during training, it'll impact their performance down the line. Here are...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
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The Importance of Personalized Customer Service
When it comes to customer service, a personalized experience can make all the difference - especially...
Agent Engagement Will Be Critical for Contact Centers in 2022
Our latest report on Contact Center Trends for 2022 outlines some key reasons why you should...
Contact Center Trends: Industry Predictions for 2022
We're making some bold predictions on the CX and contact center industry in 2022. Here's a...
3 Ways COVID Changed Remote Call Center Technology Forever
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...