The philosophy “Keeping up with the Joneses” relates to the need to stay up-to-date with the latest trends and the greatest benchmarks. For customer service professionals, ‘the Joneses’ are your customers, your industry, and your competitors. With technology constantly evolving and consumer behaviour consistently on the prowl for change, the modern call center MUST keep up.
How do you feel about the service you’re providing to customers? Are you proud and confident about it? Most importantly, does it surpasses that of your trendy neighbour (or in this case your competitor)?
To avoid letting your chic neighbour surpass your customer service efforts, keep these 4 strategies in mind and pay close attention to how they work together! Continue reading