Picture it: A young American family booking a flight to a city in another country via Air Canada. Imagine them having to wait for more than 20 minutes before a customer service agent gets on the phone, only to then be transferred to another department.
Picture this, too: Imagine trying to get a flight changed at the last minute and waiting on hold for more than 50 minutes until you finally get through.
And, imagine this: You receive a gift card for Christmas and it doesn’t work, so you have to wait for customer service to get back to you. And in this scenario, it feels like that takes days.
These three situations have all been experienced by people just like you and I looking to connect with Air Canada customer service professionals to either book flights, change flight times, or simply access information about travel requirements and needs. According to onholdwith.com, a community-driven website aiming to end hold time for good, website Air Canada is among the most notorious hold time offenders. In addition, data from the website shows a real-time view of Twitter complaints for Canada and research shows more than 119 complaints in just the last week alone.