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In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand's success. The current COVID crisis is already impacting customer perceptions of brands. Although it's almost impossible to completely...
Both Amazon and Apple have nurtured their business growth by investing heavily...
There's a golden opportunity for credit unions in the next five years,...
Gen-Z's expectations of technology are far higher than previous generations. If you...
It’s easy to get fixated on labels. That’s why, in the contact...
Despite their community-conscious values and financial prudence, credit unions are struggling to...
Call center agents deal with dozens of customers each day, each with...
33% of Gen Z are already working full-time. Credit unions can't afford...
Like any profession, it’s very common for call center agents to fall...
