It’s worth asking yourself this, as more and more millennial customers are starting to pay attention to the environment, and holding businesses accountable for their services, company vision, and strategy to cut waste, pollution, and plastics. Customers seem to care about it – so perhaps you should, too.
For the food service and hospitality industry, this is definitely the case. Many governments and global companies are making moves to eliminate single-use plastic items from their inventory and are appealing to their customer base in doing so. The need for environmental sustainability is adding a new element of customer service demand to its customers in the industry and companies are developing strategies to not only keep customers, but also draw in a new labor force that is vital to a sector with a millennial audience.