Customer experience is fast becoming the leading reason why customers choose your brand. Convenience, simplicity, and putting the customer first has a tremendous impact on whether or not you maintain a loyal following, or lose out to the competition. In this age of technology, where the experience is constantly changing and being updated, it’s important for CX leaders to stay in the know, and discuss what’s happening in this space. LinkedIn Groups give top business professionals the ability to follow the trends and conversations going on in their industry, while also sharing relevant content with peers.
There are a lot of groups to choose from on LinkedIn, and if you’re a customer experience professional you probably don’t have a lot of time to weed through all your recommended groups. Instead, we’ve gathered a list of the top 10 LinkedIn Groups based on relevancy, popularity, and quality of content shared. We hope this makes group finding a bit easier!
Here are our recommended picks and why: Continue reading
Whether you’re a customer service director, manager, or representative, reading a few good words of wisdom always seems to help inspire your next course of action. Especially when those words are from veteran leaders, who have said some amazing things about how to interact with your customers, and how to motivate you and your team to succeed.
As with any relationship, there are always ups and downs; 
We’ve all had our share of amazing customer service experiences, and we can attest that when a company goes above and beyond the call of duty we not only share those experiences, we also become loyal customers. Sometimes these stories don’t get the attention they deserve. In fact, it’s more common that the stories we do hear about are the ones where customers are unhappy because of a bad experience. It’s not fair that we constantly have to shame brands. Let’s take a moment to share 5 amazing acts of kindness from well-known brands across a number of industries.
Customer satisfaction, otherwise known as CSat (when referring to the contact center), indicates overall customer happiness. If your business is experiencing low customer satisfaction scores you might be left scratching your head and asking “Why?” In fact, a recent report by 
![[Video] 3 Takeaways from Our Google Hangout on Conversational Commerce](https://fonolo.com/wp-content/uploads/2017/07/Video-3-Takeaways-from-Our-Google-Hangout-on-Conversational-Commerce.jpg "[Video] 3 Takeaways from Our Google Hangout on Conversational Commerce")
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the future of chat-for-commerce and if Apple is a legitimate threat. This expert panel discussed how messaging platforms are shaping the way we interact, and how businesses and consumers can embrace this new wave of communications. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
Every third Thursday, at the beginning of every quarter, is known as 
A recent report discussing the 
