It might seem like a simple job, but being successful in the customer service industry requires keen intuition, thick skin, and patience. When new CSRs come to work, it’s tempting to just throw them into the fire and let them handle the stress through first-hand experience, but good bosses know better. They know that if they don’t mentor their staff for success, high turnover rates and constant rehiring is bound to occur (which is counterproductive for any business). We’ve seen it over and over again, CSRs feel attacked or undervalued so they quit on the spot or never reach their full potential.
We’ve compiled 7 things any good boss would tell you if you asked them about working in customer service: Continue reading