Active listening is an essential skill for contact center agents for one very good reason: customers...

A well-designed chatbot can be a powerful addition to your call center toolkit. This is good...

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95%...

If you’re in the contact center industry, 80/20 service levels are likely nothing new. You may...

2023 was all about chatbots. ChatGPT stole most of the headlines, but as companies across the...

Ready to level up your contact center team? Improving call center agent performance can seem overwhelming,...

Executives and managers know that contact center goal-setting helps usher in progress and bring about positive...

Call centers are at the heart of modern customer service and that makes active listening an...