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The pandemic disrupted many contact center trends, but not all of them. Some, like the move to cloud-based contact center technology, were hastened in the last year. Here are some of the ways call center...
Occupancy Rate is one of the most widely used metrics in the...
High call volumes getting the best of your call center? Call overflow...
A low FCR rate is often associated with poor agent performance. Empower...
Don’t let your retail business fall short when it comes customer service....
Customer experience (CX) is a hot topic in the contact center world....
Concerned about your customer satisfaction levels? We have the remedy — check...
