Secure your Contact Center with Interconnect

Protect your call-back communications with network-level security.

Keep your customers safe and secure.

Multi-Path

Establish one or more encrypted point-to-point IPSec tunnels with Fonolo to provide full network-level security.

Full-Scope

IPSec VPN is supported by all our core services, including SIP Connect, Appliance, and the Fonolo Portal.

Real-Time Monitoring

Track real-time availability and performance metrics, and configure event-based notifications.

Operate at Scale

Full 1-Gbps interconnect speed per IPSec session, means you’ll never have to worry about call quality.

Encryption Made Easy

Call Backs Interconnect Feature

Connect Fonolo to your contact center with encrypted communication protocols.

Frequently Asked Questions

Let the Numbers Tell the Story

Deploy in45minutes

Fonolo owns 21 patents

What our clients say

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

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