Careers at Fonolo

Whether you work in sales, engineering, customer support, or marketing, we value sharp, forward-thinking, creative minds that challenge the status quo. Fonolo provides equal employment opportunities to all employees and applicants for employment.

Join Our Mission

At Fonolo, we’re on a mission to eliminate hold-time forever. Since 2007, our patented, cloud-based call-back solutions have eliminated hundreds of years of hold time for customers across the globe. Our customers use Fonolo to improve their customer experience and save them time — and we’re just getting started.

Why do we care? Time is our most precious resource. Our technology is centered around the human experience, and helping people reclaim those valuable moments. Less time on hold means more time to learn a new skill, more time for health and wellness, and more time to spend with loved ones. It’s that simple.

Discover the benefits of working at Fonolo

Interview Process

We know looking for a new career opportunity can be stressful – especially if you don’t know what to expect. That’s why we’ve put together a quick run-down of our hiring process, so you’ll always know where you stand with us!

Introductory conversation.

If we like what we see in your resume, we’ll call you for a quick introductory chat. This is a chance for us to get acquainted and assess if there’s alignment in our goals.

Introductory conversation.

Meet the hiring manager.

We care about your time. That’s why we invite you to meet the hiring manager right after the introductory call. We’ll discuss your role specific skills and achievements — plus, we’ll answer any questions you have!

Meet the Hiring Manager
Meet the hiring manager.

Complete the assessment.

This stage ensures that we meet each other’s expectations. Assessments are designed to give you additional insight into the role, while giving us a chance to review your skills. Your work is kept confidential and will not be used in any way.

Complete the assessment.

Assessment review.

Once completed, you’ll meet with our hiring manager and a second member of the team. You’ll have a chance to present your work and address any questions we may have for you.

Assessment review.

Culture interview.

As a final step, you’ll meet other Fonolonians (yes, that’s what we call ourselves) from cross functional teams! We want to ensure our new hires are a great fit not just for their department, but for the entire organization.

Culture interview
Culture interview.

Offer letter.

We get very excited about this stage! Once we find a candidate who’s a great match, we extend a verbal offer followed by a written contract. If the feeling is mutual, we’ll be sending some high-five emojis!

Offer letter.
Offer letter.
Benefit #1

Competitive Compensation

Our employees enjoy competitive industry salaries based on rigorous reviews of the market, company stock options, and an annual bonus to celebrate our shared achievements.

Benefit #2

Health Benefits & Wellness

We believe that health and wellness play an integral role in our team’s success. That’s why we offer extended healthcare benefits, an Employee & Family Assistance Program (EAP), a wellness reimbursement program, and weekly yoga sessions!

Benefit #3

Time Off (Guilt-Free!)

Work-life balance is key to a healthy work environment. That’s why we offer 3 weeks paid vacation, 5 paid sick/personal days, and an annual Employee Appreciation Day — an extra paid day off!

Benefit #4

Hybrid Work Environment

Choose how and where you want to work! Our hybrid work model means you can work from our office in Downtown Toronto, from home, or a mix of both! We also offer a reimbursement program for your home office space.

Benefit #5

Social Events

Our Social Committee keeps the fun times going with annual and quarterly social events, both virtual and in-person. We host a monthly book club, virtual game hours, and more. We never miss an opportunity to celebrate victories – big or small.

Benefit #6

Team-Oriented Culture

Our people are at the heart of who we are. We’re so fortunate to work with such amazing individuals, and we aim to ensure every department and its team members are valued and celebrated for their contributions.

Some additional benefits of working at Fonolo.

Trust and Transparency

We hire the best people and give them autonomy and freedom to do their job well. We are open and honest with our team on financial data and performance metrics.

Make an Impact

As part of our small but mighty team, you’ll see the direct impact of your work. We provide superior products and world-class service that truly benefit our customers.

Stability and Agility

We’ve been in business since 2007, and are now an established presence in our industry. We have the stability and wisdom of an older company with the agility and excitement of a start-up.

A Family Atmosphere

For years, our employees have referred to Fonolo as a second family. We are a close-knit bunch who have just as much fun in a meeting room as we do during social time.

Why We Love Fonolo

  • Teammarketing
    Pallavi Singh

    Pallavi Singh

    Growth Marketing Manager, at Fonolo since June 2020

    “I think the most rewarding part of working at Fonolo is that you’re trusted to do what you’re an expert in. It’s nice to have your team and your manager fully trust you and have room to make mistakes. In my role, there’s a lot of experimentation… there’s a lot of flexibility to try new things, and that’s the most exciting because it leads to great growth opportunities!”

  • Teamsales
    Chris Mclean

    Chris Mclean

    VP of Strategic Accounts, at Fonolo since April 2010

    “Every time we win an opportunity, that’s what gets me excited. I love seeing the customer list grow, the number of call-backs our clients use… it might not be my deal, it might not be my customer, but because I’m a collaborator with the rest of the team, I’m seeing the success that comes out of that.”

  • Teamcustomer success
    Hassan Chaudhry

    Hassan Chaudhry

    Lead Solutions Engineer, at Fonolo since June 2018

    “I have exponentially grown in my technical ability while being exposed to SaaS and related technologies here at Fonolo. Also professionally, I have been challenged with projects and implementations that pushed my boundaries and forced me to really drill down and figure out the direction I want to take my career. The wide range of areas that my role allowed me to touch on, and deep dive into, has really provided a high level view of areas to pursue.”

  • Teammarketing
    Veronica Yao

    Veronica Yao

    Marketing & Communications Manager, at Fonolo since May 2020

    “I’ve interviewed at many companies over my career, and Fonolo stood out from day one. I wasn’t just another candidate trying to convince them that I fit the brief — they were truly trying to find someone who would fit their unique culture of talented and collaborative professionals. Despite being hired virtually, they did such an incredible job at making me feel at ease during training and onboarding, and made sure I had everything I needed to be set up for success.”

  • Teamcustomer success
    Simon Russell

    Simon Russell

    Solutions Engineer, at Fonolo since April 2020

    “There are some great technical minds working here. It’s a team of people who are motivated and they enjoy what they do… we all bring very different skill-sets to the table, but the unifying factor is we all geek out over tech. It’s a lot of fun in that aspect!”

Life at Fonolo

Be a part of Fonolo’s future!

We’ve built an unrivaled culture by carefully selecting a team of ambitious, talented people that love to work together. If you’re passionate about doing your best work, making a difference, and having fun doing it, apply today!