This Credit Union Improved Customer Service and Saved Money on Outsourced Call-Answer Services with Call-Backs
Hawaii State FCU reduced their wait time while improving customer satisfaction with call-back technology.
Resource Type: Success Stories
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This Public Service Agency Slashed Abandonment Rates by 65% and Cut Hold Time in Half with Call-Backs
For Oregon PERS, volume spikes and unpredictably long calls were challenging for agents and frustrating for clients before Fonolo Voice Call-Backs.
Ritchie Bros.
This online auction house is dedicated to providing exceptional customer experiences and support. Find out how they achieve this using Fonolo's Voice Call-Backs!
This BPO Improved the Customer Experience for 20+ Retail Brands
Learn how Radial benefited from a reduction in abandonment rates and an improvement in CSAT, ASA, and SLA all by using Fonolo’s Voice Call-Backs.
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B2B Tech Call Center Keeps Queue Volumes in Check with Call-Backs
LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
This Credit Union Slashed Their Abandonment Rate in Half with Call-Backs
Discover how EECU used call-back technology to improve member satisfaction and cut their abandonment rate by 50%
This BPO Improved Customer Service for 20+ Retail Brands with Call-Backs
Faced with rising call volumes, Radial turned to Fonolo call-backs to lower call queues and improve their customer service quality.
This Technical Call Center Achieved Incredible Customer Satisfaction Levels with Call-Backs
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.