This Technical Call Center Achieved Incredible Customer Satisfaction Levels with Call-Backs
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
How a Federal Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
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How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!
Mobile Carrier Saves $680k with Call-Backs
Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.
How This Child Care Services Provider Reduced Call Center Abandon Rates by 33%
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.
Creating $10M in New Loans with Visual IVR and Call-Backs
Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...