How a Credit Union Call Center Reduced Abandon Rates by 37%
Tech CU turned their member experience ratings around and crushed abandonment rate...
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How Canada’s Largest HVAC Provider Improved CSaT
Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000...
How a Legacy Call Center Reduced Abandon Rate by 62%
Discover how Velocity's legacy call center used call-backs to reduce their abandonment...
Helping an Insurer Instantly Improve their CX
Fonolo to deliver a winning battle strategy for The General, who were...
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How FSCU Improved their Customer Experience with Call-Backs
Find out how FSCU solved their frustrating hold times and boosted CSat...
How Nutrisystem Reduced Staffing Costs and AR
Calling in extra temp. agents to handle call spikes was impacting profitability,...
How a Credit Union Saved $60k and Increased Service Levels
Stanford FCU was hemorrhaging cash on overflow calls until they reached out...
How a Credit Union Reduced Abandon Rates by 40%+
When Cisco failed, leaving members angry and isolated, Fonolo stepped in to...