Hawaii State FCU reduced their wait time while improving customer satisfaction with call-back technology.
Resource Type: Success Stories
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
For Oregon PERS, volume spikes and unpredictably long calls were challenging for agents and frustrating for clients before Fonolo Voice Call-Backs.
This online auction house is dedicated to providing exceptional customer experiences and support. Find out how they achieve this using Fonolo's Voice Call-Backs!
Learn how Radial benefited from a reduction in abandonment rates and an improvement in CSAT, ASA, and SLA all by using Fonolo’s Voice Call-Backs.
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LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
Discover how EECU used call-back technology to improve member satisfaction and cut their abandonment rate by 50%
Faced with rising call volumes, Radial turned to Fonolo call-backs to lower call queues and improve their customer service quality.
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.