Faced with rising call volumes, Radial turned to Fonolo call-backs to lower call queues and improve their customer service quality.
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.
This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
Discover how Railroad & Industrial Federal Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
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This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!
Learn more how they utilized Fonolo to improve their customer experiencewhile lowering cost-per-call and decreasing handle times.
See how this company utilized Fonolo to avoid overstaffing for high call volume periods and save wait time for their customers.