B2B Tech Call Center Keeps Queue Volumes in Check with Call-Backs
LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
Success Stories
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
This Credit Union Slashed Their Abandonment Rate in Half with Call-Backs
Discover how EECU used call-back technology to improve member satisfaction and cut their abandonment rate by 50%
This BPO Improved Customer Service for 20+ Retail Brands with Call-Backs
Faced with rising call volumes, Radial turned to Fonolo call-backs to lower call queues and improve their customer service quality.
This Technical Call Center Achieved Incredible Customer Satisfaction Levels with Call-Backs
Kohler set out to reduce hold times using call-back technology to better serve their customers and their urgent support needs.
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This Credit Union Reduced Their Abandonment Rates by 35% with Call-Back Technology
Linn Area Credit Union leveraged Fonolo to make huge improvements in their member experience. Find out how they did it!
How a Credit Union Call Center Beat Call-Spikes During COVID-19
Discover how Trax Credit Union maintained their average handle times when faced with a global pandemic, saving their members an average of 27 minutes per call.
How a Major Cable Operator Eliminated Over 400,000 Minutes of Hold Time
This telecommunications provider used call-backs to improve abandonment rates, cut costs, and boost customer satisfaction. Read on to learn more!
How an Outsourced Call Center Provider Reduced Cost-per-Call by 8%
Vesta Networks used call-back technology to support their call center client with overwhelming call spikes. Find out how they reduced their cost-per-call while improving customer satisfaction!