Analytics at Your Fingertips with the Fonolo Portal
Keep your contact center one step ahead with meaningful, real-time insights from the Fonolo Portal.
Monitor call-backs
on demand, in real time.
View a complete breakdown of every call-back that passes through the Fonolo system, from start to finish.
Empower your workforce management team by easily generating thorough and meaningful reports.
Examine real-time and historical data to easily reveal trends, and see how and when your callers are opting-in for call-backs.
See the big picture of your contact center
View a complete breakdown of every call-back that passes through the Fonolo system, from start to finish.
Insightful reporting
Empower your workforce management team by easily generating thorough and meaningful reports.
Trends on trends
Examine real-time and historical data to easily reveal trends, and see how and when your callers are opting-in for call-backs.
Fonolo Deploys Quickly on All Platforms
“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”
Robin Gomez | Director of Customer Care Innovation, Radial Bpost
All the data you need in the palm of your hand.
Dedicated Support
Set up training sessions with our dedicated (super fun) engineers to learn how to use the Fonolo Portal.
Management Options
You can take the reins and manage the service yourself, or Fonolo can make the changes for you.
Data-Rich Reporting
Get custom notifications, real-time data, rich reports, and stats via the Fonolo Portal at any time.
Secure Custom Access
Protect your data and assign appropriate responsibilities through role-based access privileges.
Work Smarter with the Fonolo Portal
Make informed business decisions.
Realize meaningful improvements in your call center based on data from the Fonolo Portal.
Ensure your data is safe and secure.
Protect your data with Two-Factor Authentication (2FA), Single Sign-On (SSO), IP white listing, and industry standard encryption.
Improve the customer experience.
Offer powerful call-back options to your customers with their own schedule, limits, whispers, and more.
Trusted by the World's Biggest Brands
Frequently Asked Questions
What Our Clients Say
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
