Fonolo Portal

Analytics at Your Fingertips with the Fonolo Portal

Keep your contact center one step ahead with meaningful, real-time insights from the Fonolo Portal.

Monitor call-backs
on demand, in real time.

View a complete breakdown of every call-back that passes through the Fonolo system, from start to finish.

Empower your workforce management team by easily generating thorough and meaningful reports.

Examine real-time and historical data to easily reveal trends, and see how and when your callers are opting-in for call-backs.

See the big picture of your contact center

View a complete breakdown of every call-back that passes through the Fonolo system, from start to finish.

Insightful reporting

Empower your workforce management team by easily generating thorough and meaningful reports.

Trends on trends

Examine real-time and historical data to easily reveal trends, and see how and when your callers are opting-in for call-backs.

All the data you need in the palm of your hand.

Dedicated Support

Set up training sessions with our dedicated (super fun) engineers to learn how to use the Fonolo Portal.

Management Options

You can take the reins and manage the service yourself, or Fonolo can make the changes for you.

Data-Rich Reporting

Get custom notifications, real-time data, rich reports, and stats via the Fonolo Portal at any time.

Secure Custom Access

Protect your data and assign appropriate responsibilities through role-based access privileges.

Work Smarter with the Fonolo Portal

Make informed business decisions.

Realize meaningful improvements in your call center based on data from the Fonolo Portal.

Make informed business decisions with Smart Portal
Ensure your data is safe and secure with Smart Portal

Ensure your data is safe and secure.

Protect your data with Two-Factor Authentication (2FA), Single Sign-On (SSO), IP white listing, and industry standard encryption.

Improve the customer experience.

Offer powerful call-back options to your customers with their own schedule, limits, whispers, and more.

Improve Customer Experience with Smart Portal

Trusted by the World's Biggest Brands

Frequently Asked Questions

What our clients say

  • IndustryHealth and Nutrition
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryHVAC Sales and Service
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    A headshot of M. Edelman from Stanford Federal Credit Union
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Empower Your Call Center

Ready to empower your contact center?

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