Direct Your Contact Center Traffic with Smart Routing
Offer a call-back solution on different channels that suit your organization's network needs.
Offer a call-back solution on different channels that suit your organization's network needs.
Decide how your call-back process is routed, depending on the needs of your organization.
After opting for a call-back, transfer the call to Fonolo via SIP or PSTN.
Our Smart Routing includes redundancy and failover intelligence that ensures call-backs are successful.
Fonolo fully supports your globalized call center, no matter where you reside.
Create a better experience and increase customer loyalty by eliminating hold time.
Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.
Improve contact center productivity and reduce the need to hire additional resources.
Decrease expensive toll and trunk charges and other unnecessary telephony costs.
Drive incremental revenue, encourage repeat customers, and spend less on overheads.
Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.