Call Backs Smart Routing

Direct Your Contact Center Traffic with Smart Routing

Offer a call-back solution on different channels that suit your organization's network needs.

Boost Your Contact Center's Intelligence

Customizable

Decide how your call-back process is routed, depending on the needs of your organization.

Personalized

After opting for a call-back, transfer the call to Fonolo via SIP or PSTN.

Fail-Safe

Our Smart Routing includes redundancy and failover intelligence that ensures call-backs are successful.

International

Fonolo fully supports your globalized call center, no matter where you reside.

Save Big on Telephony Costs

Use SIP Trunks exclusively for Fonolo call-backs and save a large chunk of your budget!

 

Call-Backs | Smart Routing Feature

Our call‑back solution works smart, not hard.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

The Story in Numbers

happy-face-meter-icon

60% decrease in Abandon Rate

43%increase in Service Level

Trusted by the World's Biggest Brands

Meet our world-class customers

  • IndustryHealth and Nutrition
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryHVAC Sales and Service
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “We value people’s time, which is why we feel a call-back service is a must-have.”

  • IndustryFinance
    A headshot of M. Edelman from Stanford Federal Credit Union
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Frequently Asked Questions

Empower Your Call Center

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert