Call Backs Smart Routing

Direct Your Contact Center Traffic with Smart Routing

Offer a call-back solution on different channels that suit your organization's network needs.

Boost Your Contact Center's Intelligence


Decide how your call-back process is routed, depending on the needs of your organization.


After opting for a call-back, transfer the call to Fonolo via SIP or PSTN.


Our Smart Routing includes redundancy and failover intelligence that ensures call-backs are successful.


Fonolo fully supports your globalized call center, no matter where you reside.

Save Big on Telephony Costs

Use SIP Trunks exclusively for Fonolo call-backs and save a large chunk of your budget!


Call-Backs | Smart Routing Feature

Our call‑back solution works smart, not hard.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

The Story in Numbers


60% decrease in Abandon Rate

43%increase in Service Level

Trusted by the World's Biggest Brands

Empower Your Call Center

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert

Frequently Asked Questions