Effective May 23, 2018
Effective May 23, 2018
Foncloud, Inc. (DBA Fonolo, herein known as “Fonolo”, “we”, or “us”) take both the privacy of your data, and how that data is used, very seriously.
Fonolo and its service providers, collect Personal Data and Other Information in a variety of ways, including:
The information we collect is not shared or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. We will collect and use your Personal Data where the processing is in our legitimate business interests, such as for providing Fonolo services related to our Call-Back products.
Our legal basis for processing Personal Data in certain circumstances will also be based on your consent to do so or where we need the Personal Data to perform a contract with you or in order to enter into a contract with you. In some cases, we may also have a legal obligation to collect Personal Data from you.
If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).
Fonolo and our analytics providers, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the Fonolo Sites, tracking users’ movements around the Fonolo Sites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We have implemented appropriate organizational, technical, and administrative measures to protect Personal Data within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Data from loss, misuse, interference and unauthorized access, modification, and disclosure, you should be aware that no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Data online.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Questions, Concerns and Complaints” section below.
If you would like to access, correct, amend, remove, or limit the use or disclosure of any Personal Data about you that has been collected and stored by Fonolo, or have it transferred to another organization, please notify us at email@example.com so that we may consider and respond to your request in accordance with applicable law. If you would like to object to the processing of your Personal Data for direct marketing purposes, please refer to the “What Choices Do I Have” section below.
For your protection, we only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we need to verify your identity before implementing your request. We will respond to your request within 30 days.
Please note that we need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such access, change, or deletion.
We will retain your Personal Data for a period of time consistent with the original purpose of collection, including: to pursue our legitimate business interests, comply with our legal obligations, resolve disputes, and enforce applicable agreements.
You can always opt not to disclose information. However, if you elect to do so, we will likely be limited in responding to your inquiry or providing services to you.
You can opt-out of receiving marketing messages from Fonolo by unsubscribing through the unsubscribe or opt-out link in an email, or by unsubscribing via the Fonolo unsubscribe page at https://fonolo.com/optout/, or by sending an email to firstname.lastname@example.org. We will comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages related to your Fonolo services.
The Fonolo Sites and services are not intended for minors under the age of 18. Fonolo does not knowingly or specifically collect information about minors under the age of 18 and believes that children of any age should get their parents’ or legal guardians ‘ consent before providing any Personal Data.
If you believe that we have mistakenly or unintentionally collected such information, please notify us at email@example.com so that we can delete the information from our servers.
We ask that you not send us or disclose any sensitive Personal Data (including, but not limited to: social security numbers, information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Fonolo Sites or via other means.
Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at firstname.lastname@example.org, or by mail at: 20 Maud St, Suite 100, Toronto, Ontario, Canada, M5V 2M5, ATTN: Privacy Advocate.
Because email communications are not always secure, please do not include any sensitive information in your emails to us.
Fonolo will take any privacy complaint seriously, and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
You may have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.