Tired of Monday Mayhem?
Start your week without chaotic call volume.
Start your week without chaotic call volume.
Mondays can be a magnet for disaster. Add the stress of high customer demand, and you have a recipe for chaos.
Common symptoms include:
Conversation scheduling lets your customers select a future time to receive a call-back. Offer scheduled call-backs up to 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Learn More About Conversation Scheduling
Customer can schedule a call-back no matter where they are — on the phone, on a web browser, or even on your mobile app.
Call-backs are an insurance policy for your call center: When call volume spikes, you can rest easy knowing that you can handle the traffic.
Scheduled call-backs shield your contact center metrics from the negative impacts of high call volume, including poor First Call Resolution (FCR), high abandon rates, and low CSat scores.
Our After Hours feature lets late-night callers schedule a call-back during operating hours, so they’re not left hanging!
With call-backs, you can start every conversation off smoothly, resulting in lower handle times and improved agent efficiency.
Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.
Ask us how we can help your contact center.
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