Monday Problem Illustration

Tired of Monday Mayhem?

Start your week without chaotic call volume.

Do You Have a Monday Problem?

Mondays can be a magnet for disaster. Add the stress of high customer demand, and you have a recipe for chaos.

Common symptoms include:

  • High call volumes at the start of your week.
  • Long customer hold times.
  • Agent overwhelm and burnout.
  • Poor performance metrics (KPIs).

The Remedy

Conversation scheduling lets your customers select a future time to receive a call-back. Offer scheduled call-backs up to 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Learn More About Conversation Scheduling


Offer call-backs on any device.

Customer can schedule a call-back no matter where they are — on the phone, on a web browser, or even on your mobile app.


Defer calls to quieter times.

Call-backs are an insurance policy for your call center: When call volume spikes, you can rest easy knowing that you can handle the traffic.


Protect your KPIs.

Scheduled call-backs shield your contact center metrics from the negative impacts of high call volume, including poor First Call Resolution (FCR), high abandon rates, and low CSat scores.


Be there for your customers, day or night.

Our After Hours feature lets late-night callers schedule a call-back during operating hours, so they’re not left hanging!


Ease pressure off your agents.

With call-backs, you can start every conversation off smoothly, resulting in lower handle times and improved agent efficiency.


Create an exceptional customer experience.

Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.

Related Resources

Solve your Monday Problem with these 7 essential tips!

Read the tipsheet

Make Mondays Marvelous

Ask us how we can help your contact center.
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