Monday Problem Illustration

Tired of Monday Mayhem?

Start your week without chaotic call volume.

Do You Have a Monday Problem?

Mondays can be a magnet for disaster. Add the stress of high customer demand, and you have a recipe for chaos.

Common symptoms include:

  • High call volumes at the start of your week.
  • Long customer hold times.
  • Agent overwhelm and burnout.
  • Poor performance metrics (KPIs).

The Remedy

Conversation scheduling lets your customers select a future time to receive a call-back. Offer scheduled call-backs up to 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Learn More About Conversation Scheduling

Schedule Conversation
Conversation Scheduling Illustration
//BENEFIT #1

Offer call-backs on any device.

Customer can schedule a call-back no matter where they are — on the phone, on a web browser, or even on your mobile app.

//BENEFIT #2

Defer calls to quieter times.

Call-backs are an insurance policy for your call center: When call volume spikes, you can rest easy knowing that you can handle the traffic.

Defer Calls to Quieter Times
Protect Your Call Center Metrics
//BENEFIT #3

Protect your KPIs.

Scheduled call-backs shield your contact center metrics from the negative impacts of high call volume, including poor First Call Resolution (FCR), high abandon rates, and low CSat scores.

//BENEFIT #4

Be there for your customers, day or night.

Our After Hours feature lets late-night callers schedule a call-back during operating hours, so they’re not left hanging!

Customers Can Schedule Call-Backs
Improve Agent Efficiency on Mondays
//BENEFIT #5

Ease pressure off your agents.

With call-backs, you can start every conversation off smoothly, resulting in lower handle times and improved agent efficiency.

//BENEFIT #6

Create an exceptional customer experience.

Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.

Call Backs Eliminate Hold Time and Improve the Customer Experience
Conversation Scheduling Illustration
Related Resources

Solve your Monday Problem with these 7 essential tips!

Read the tipsheet

Make Mondays Marvelous

Ask us how we can help your contact center.
Book a Demo

Enjoy Mondays