Tired of Monday Mayhem?
Start your week without chaotic call volume.
Do You Have a Monday Problem?
Mondays can be a magnet for disaster. Add the stress of high customer demand, and you have a recipe for chaos.
Common symptoms include:
- High call volumes at the start of your week.
- Long customer hold times.
- Agent overwhelm and burnout.
- Poor performance metrics (KPIs).
The Remedy
Conversation scheduling lets your customers select a future time to receive a call-back. Offer scheduled call-backs up to 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Learn More About Conversation Scheduling
//BENEFIT #1
Offer call-backs on any device.
Customer can schedule a call-back no matter where they are — on the phone, on a web browser, or even on your mobile app.
//BENEFIT #2
Defer calls to quieter times.
Call-backs are an insurance policy for your call center: When call volume spikes, you can rest easy knowing that you can handle the traffic.
//BENEFIT #3
Protect your KPIs.
Scheduled call-backs shield your contact center metrics from the negative impacts of high call volume, including poor First Call Resolution (FCR), high abandon rates, and low CSat scores.
//BENEFIT #4
Be there for your customers, day or night.
Our After Hours feature lets late-night callers schedule a call-back during operating hours, so they’re not left hanging!
//BENEFIT #5
Ease pressure off your agents.
With call-backs, you can start every conversation off smoothly, resulting in lower handle times and improved agent efficiency.
//BENEFIT #6
Create an exceptional customer experience.
Replacing hold-time with a call-back reduces customer frustration and increases customer happiness.
Make Mondays Marvelous
Ask us how we can help your contact center.
Book a Demo
