Fonolo Call Back Appliance

Offer Fail-Proof
Call-Backs with the Secure Fonolo Appliance

Fonolo's hybrid Appliance offers the security benefits of an on‑premise solution while giving you the ease of access and pricing of a cloud‑based model.

Keep your call center crisis‑ready with
safe and secure hardware.

Secure Your Data

Whether you’re in healthcare, finance, or retail, you can ensure sensitive customer data stays safe in your contact center.


“I would recommend Fonolo to anybody that’s looking to implement a call-back solution, very effective, very succinct, and very easy to get up and running.”

Robin Gomez | Director of Customer Care Innovation, Radial Bpost

Quality Control

Quality Control

Guarantee pristine end-to-end call quality by ensuring all voice traffic remains local to your contact center.

Easy Compliance

Appliance deployment maintains any compliance requirements your contact center has in place (HIPAA, PCI, and more).

Easy Call Back Appliance
Call Back Appliance Easy to Install

Simple to Install

Our standard 1U rackmount servers install like any other server on your network.

Plug in and Peace Out

Fonolo remotely maintains its complete management 24/7, including maintenance and software updates.

Call Back Appliance Headache Free

Fonolo’s on-premise appliance ensures no vital voice data leaves
the nest.

Request Demo

Trusted by the World's Biggest Brands

Our call‑back solution works smart, not hard.

Enhance CX

Create a better experience and increase customer loyalty by eliminating hold time.

Smooth Out Call Spikes

Improve contact center productivity and reduce the need to hire additional resources.

Realize ROI

Drive incremental revenue, encourage repeat customers, and spend less on overheads.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%.

Reduce Telco Costs

Decrease expensive toll and trunk charges and other unnecessary telephony costs.

Improve Metrics

Meet and exceed your goals for NPS, SLA's, AHT, ASA, CSat, and other metrics important to you.

What Our Clients Say

  • IndustryRetail
    Bill MacBride
    Bill MacBride

    SVP, Customer Care Operations

    “We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

  • IndustryUtilities
    Virag Solanki
    Virag Solanki

    Leader, Reliance Teleservices

    “At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”

  • IndustryFinance
    Mark Edelman
    Mark Edelman

    V.P. Digital Member Services

    “With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”

  • IndustryInsurance
    Allison Garretson
    Allison Garretson

    SVP, Operations & Customer Engagement

    “We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”

Frequently Asked Questions

Illustration: Empower Your Call Center With Call-Backs

Ready to empower your contact center?

BOOK A DEMOTalk to an Expert

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close