Companies that Care Use Fonolo Call-Backs
We’ve saved the world from hundreds of years of bad hold music.
finance
$60,000 saved per annum
“With Fonolo, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
50% decrease in abandon rate
Fonolo saves credit union from Cisco chaos
This $1.6bn financial institution returned to using Fonolo Voice Call-Backs after their Cisco call-back system repeatedly failed, frustrating their agents and customers.
1st United Services Credit Union
Secured a positive ROI in 60 days and booked $10m+ in new loans within 12 months of using Fonolo.
FSCU used call-backs to cut their abandon rate 50%+, reduce AWT, and increase customer satisfaction.
utilities
25% decrease in abandon rate
“Fonolo makes us look smart. Customers really like the option of a call-back.”
14% decrease in cost-per-call
Mobile carrier saves $680k using call-backs
Fonolo call-backs helped this leading Australian mobile carrier realize at least $680k in annual savings by reducing mis-navigation and average handle time in its call centers.
“Fonolo completely outweighed the competition in terms of the features they offer.”
– Andrew Croll, Managing Partner.
Canada’s largest HVAC provider saw a significant reduction in call abandon rates and increased CSat.
other
"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive."
33% decrease in abandon rate
Fonolo deploys in just 15 days, boosts CSat
Agents and customers of this childcare services provider were frustrated and stressed from regular call surges until they began offering Fonolo Voice Call-Backs.
