Catch Fonolo at the 17th Annual Call Center Week

Catch Fonolo at the 17th Annual Call Center WeekLast year Fonolo was honored to win “Best Technology Solution Provider” at Call Center Week Excellence, an award that celebrates the most innovative contact center solutions. This year we’re excited to be exhibiting once again at the 17th Annual Call Center Week Conference & Expo, June 27 – July 1, 2016, at The Mirage in Las Vegas.

Here’s your chance to see how Fonolo can help you eliminate hold-time, level out spikes in call volume and reduce abandon rates!

We’re excited to return to CCW, having been recognized by the Call Center Week Excellence Awards as a leader in the industry. This year we look forward to networking with contact center professionals and sharing our client success stories with them. The results we’ve seen over the past year have truly been transformative. Our cloud-based call-back solutions continue to deliver on their promise of reducing abandon rates, lowering costs, and improving the customer experience.

— Shai Berger, CEO, Fonolo

CCW is known as the #1 event for the customer service industry, with over 2000 attendees. The event will feature inspirational stories and action strategies for enhancing customer and employee engagement, and for driving business results. Attendees will discover how to change process journeys, create 1-on-1 experiences, and achieve mass personalization in a digital world.

Conference attendees can learn more about Fonolo’s cloud-based call-back solutions (while having a lot of fun!) by visiting Booth #1100. More information about this event can be found at For live updates and insights from the show, follow @fonolo on Twitter.



Whitepaper – The Call Center Guide to Managing Spikes in Call Volume

[Whitepaper] The Contact Center Guide to Managing Spikes in Call Volume

What happens when call volume gets out of control? Do you have a strategy to ensure the experience doesn’t suffer? This guide will tackle those questions head on!

What’s Inside:

  • The Role of the Voice Channel
  • Tracking Your Call Center Data
  • How Spikes are Managed Today
  • Expectation are on the Rise
  • Plus So Much More Info!Average Handle Time