Learn about innovations that matter in 2023 with insights from contact center experts.
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Smooth Out Call Spikes
Lower Abandon Rates
Connect Digital to Voice
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Call-Backs for Retail
Call-Backs for Healthcare
The Monday Problem
Products
Voice Call-Backs
Smooth out call spikes, lower abandon rates, and improve the customer experience.
Visual IVR
Offer customized call-backs to customers on web, and mobile.
Programmable Call-Backs
Offer call-backs at any stage in your customer’s journey.
Conversation Scheduling
Let your customers decide when to receive a call-back from you.
Customers
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Insurance
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SAAS & Tech
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Services
Healthcare
BPO
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Featured Customers
Credit Union of Colorado
40% reduction in abandonment rate
The General
Significantly reduced abandonment rate
Reliance Home Comfort
Significantly boosted CSat while reducing abandon rates
Nutrisystem
Boosted customer satisfaction scores
Resources
Resources
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Featured Resource
The State of the Contact Center 2023
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bruce_temkin
November 5, 2012
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