Fonolo Presents the Importance of Call-Backs for the Call Center

April 18, 2017

Toronto, ON – April 18, 2017 – Fonolo, the leader in cloud-based call-back solutions for the contact center, has announced its next webinar with CRMXchange, “Why Call-Backs Are Important for Every Contact Center”. Shai Berger, CEO, Fonolo and Sam Pirrera, VP of Insurance Distribution, Mass Insurance will present live on April 27th at 2PM ET/11AM PT.


Shai Berger, CEO, Fonolo

Sam Pirrera, VP of Insurance Distribution, Mass Insurance


CRMXchange webinar, “Why Call-Backs Are Important for Every Contact Center.”

Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing cost-per-call, by using call-back technology. You’ll also hear directly from one call center that seized the opportunity to implement call-backs, and as a result has improved performance and the customer experience.


April 27th, 2017 at 2PM ET/11AM PT


To attend the webinar, click here.


“We are excited to present the importance of taking a cloud-based omni-channel approach to call-backs in this CRMXchange webinar. Before investing in a solution, it’s essential for contact centers to understand the nuances in the marketplace and which technologies can offer them the greatest value proposition.” – Shai Berger, CEO, Fonolo

“As our business grows, so does the expectations of our clients. We wanted to give them the power to choose how they do business with us, without sacrificing the service they are accustomed to. From start to finish – implementation to training and support – Fonolo has been a welcomed addition to our brokerage. We look forward to sharing our success in this webinar.” – Sam Pirrera, VP of Insurance Distribution, Mass Insurance


About Fonolo

Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers.

To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit

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