TORONTO, ON – May 17, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 17th Annual Call Center Week (CCW), June 27-July 1, 2016 at The Mirage in Las Vegas, Nevada. In 2015, Fonolo was honored with the Call Center Week Excellence Award for “Best Technology Solution Provider”. These awards celebrate the most innovative contact center solutions and individuals over the past year.
CCW is known as the #1 event for the customer service industry, with over 2000 attendees. The event will feature inspirational stories and action strategies for enhancing customer and employee engagement, and for driving business results. Attendees will discover how to change process journeys, create 1-on-1 experiences, and achieve mass personalization in a digital world.
“We’re excited to return to CCW, having been recognized by the Call Center Week Excellence Awards as a leader in the industry,” said Shai Berger, Fonolo CEO. “This year we look forward to networking with contact center professionals and sharing our client success stories with them. The results we’ve seen over the past year have truly been transformative. Our cloud-based call-back solutions continue to deliver on their promise of reducing abandon rates, lowering costs, and improving the customer experience.”
Conference attendees can learn more about Fonolo’s cloud-based call-back solutions (while having a lot of fun!) by visiting booth #1100. More information about this event can be found at http://www.callcenterweek.com/.
For live updates and insights from the show, follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Learn more at fonolo.com.