TORONTO, ON – September 27, 2016 – Fonolo, the pioneer in cloud-based call-back solutions for the contact center, is pleased to announce that it will be exhibiting at the Credit Union Call Center Conference, taking place October 17-19, 2016 at Harrah’s Hotel in Las Vegas.
The Credit Union Call Center Conference has been helping credit unions across the Nation and Canada for the last 20 years. It is a unique opportunity to network with other professionals in the industry and learn valuable leadership skills and best practices. With members’ needs constantly evolving, attendees will return to their organizations with practical tips, tools and inspiration to address the latest requests.
Despite a recent decline in the number of credit unions, memberships have actually risen by 3.5% in the last year, which is the highest reported growth since 1994. More people are choosing credit unions for their financial needs because of their dedication to the member experience. As a result – in an effort to maintain customer satisfaction levels (CSAT) – a growing number of credit unions have turned to Fonolo’s call-back solutions allowing members to “press 1 for a call-back”, eliminating the need for them to wait on hold.
Year over year we see tremendous success from credit unions using our solutions. We can’t wait to share these stories at the conference and give even more credit unions a competitive edge by enhancing the member experience. – Shai Berger, Fonolo, CEO
Credit Unions Enjoying Fonolo Call-Backs:
“We were behind the curve in offering our members a call-back option. With this implementation, we feel like we are now on par with our competitors. Our members no longer have to wait on hold and can go about their daily lives knowing that we will call them back as soon as possible.” – Ascend Federal Credit Union
“The call center environment is completely improved and agent morale is up. We love the Fonolo portal as it allows us to share these stats with our agents. It completely alleviated stress because we know members are going to be happier, making it easier for our agents to do their jobs.” – Credit Union of Colorado
For live updates and insights from the show, follow @fonolo on Twitter.
Fonolo is the leading provider of cloud-based call-back solutions. The company’s innovative products improve the way call centers interact with their customers by seamlessly replacing hold time with a call-back. Regardless of where the conversation begins – on the web, mobile or by phone – Fonolo quickly and conveniently routes customers through the call center, connecting them to the right agent and eliminating hold time. A growing list of organizations trust Fonolo to improve the call center experience for their customers. Fonolo was named “Top Technology Provider” by the 2015 Call Center Week Awards.
To learn more about how Fonolo can help reduce abandonment rates, improve your customer experiences, and lower costs, visit fonolo.com.
About the National Credit Union Call Center Conference
Every year, for the last 20 years, the National Credit Union Call Center Conference has helped credit unions across the United States and Canada come together at this one-of-a-kind, credit union-specific conference. The conference is designed to focus on the credit union call center as the critical interface for member customer service. Delegates and sponsors speak the ‘credit union language,’ share the latest technology, and connect credit unions – regardless of asset size – with the tools necessary to deliver service and meet their member’s needs.